Administrative Assistant

Job Position: Administrative Assistant

Location: Burr Ridge,IL60527

Pay Rate: $20.00/hr

Shift: First

Description: Job Duties: - Answer incoming consumer calls and provide phone coverage as needed. - Assist walk-in customers with questions, orders, and product needs. - Research products, parts, and product specifications. - Identify appropriate vendors and determine the parts needed for customer orders. - Process orders, returns, quotes, and create new part numbers as needed. - Contact vendors to research products and parts, check order status and inventory availability, obtain shipping information, and request return details. - Follow up on quotes, open sales orders, emails, and other customer inquiries. - Provide friendly, courteous, and professional service to all customers. - Maintain accurate and detailed information in the company's system. Qualifications & Skills - Minimum 2 years of customer service or call center experience required. - Previous experience taking phone orders, processing orders and returns, researching products/parts, and preparing quotes. - Strong computer and typing skills; candidates may be required to complete a skills test. - Basic knowledge of Microsoft Office, especially Microsoft Word and Outlook. - Familiarity with paperless workflow systems and processes is a plus. - Excellent verbal and written communication skills with the ability to handle a high volume of inbound and outbound calls. - Strong multitasking skills with the ability to manage multiple priorities, including orders, returns, product research, and customer inquiries. - Highly detail-oriented with strong data entry and organizational skills. - Ability to remain professional and courteous when working with difficult or upset customers. - Comfortable working in a fast-paced environment while staying focused and productive. - Quick learner with a willingness to learn new products, systems, and processes. - Friendly, professional, and positive attitude.