Young Adults Career Coach

Job Description

In addition to a competitive compensation, this position is also eligible for a sign - on bonus after 90 days of employment!

SUMMARY: The Young Adults Career Coach is responsible for managing a caseload of Workforce Innovation and Opportunity Act (WIOA) customers at the America's Job Center of California (AJCC). This role provides individualized career coaching, guidance, and support services tailored to each customer's needs, ensuring they have the resources, skills, and assistance necessary to achieve their education, training, and employment goals. The Young Adults Career Coach works closely with customers to develop career pathways, overcome barriers to employment, and successfully transition into the workforce.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide career counseling and intensive case management services to WIOA youth customers within the AJCC.
• Complete intake and eligibility determination for youth. Assess youth jobseekers' employment and training needs and abilities through interviewing, testing and other methods.
• Enter data into and otherwise use and process clients through the participant information state system(CalJobs)as required, and any other database as required by the AJCC.
• Guide youth jobseekers through the preparation of Individual Service Strategy plan (ISS)and or Individual Employment Plan (IEP) based on their specific career and educational goals.
• Counsel youth customers on the local labor market, available job opportunities, training programs and other services provided by partners. Refer individuals to appropriate services and follow-up on those activities.
• Conduct orientation sessions, workshops, job clubs and other group presentations.
• Follow all policies, procedures and regulations related to eligibility documentation; ensure that case files have originals and/or copies of eligibility documentation.
• Administer reading and mathematics appraisals to each youth customer enrolled in WIOA Services to determine reading, math, and language competencies. Administer various career interest inventories and aptitude assessments to registered youth customers to determine occupational interests and career paths.
• Build and maintain relationships with employers, community organizations, schools, and training providers.
• Provide12-monthpost-exit follow-up services for all registered WIOA youth customers to include retention and supportive services. Verification and recording of enrollment in post-secondary education or training and credential attainment throughout the follow-up period are required.
• Provide referrals to supportive services, including transportation, housing, childcare, counseling, and other community resources.
• Meet and/or exceed program benchmarks, completing all required reports as required.
• Other duties assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

CORE COMPETENCIES:

• Superior communication skills-oral and written.
• Strong interpersonal skills.
• Strong time management, customer service, and organizational skills.
• Detail oriented.
• Ability to professionally adjust to unforeseen circumstances or programmatic changes.
• Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
• Ability to function at a high level of discretion and confidentiality.

• Must be a self-starter and dedicated to completing tasks in a timely manner.
• Strong presentation skills.
• Must be resourceful and be able to work independently as well as in a team setting.
• Ability to meet and/or exceed set goals and objectives.
• Bilingual Spanish preferred.

EDUCATION and/or EXPERIENCE:

• A Bachelor's degree in business, education, public administration, behavioral science,or related field from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.
• A minimum of two (2)years of experience combining elements of training, counseling and/or case management.
• Possess substantial career coaching and case management experience with young adults required.

OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and other Microsoft Office Products (Word, PowerPoint, and Outlook). Ability to learn and use various computer systems.


PHYSICAL DEMANDS: The duties of this job may involve physical activities such as mobility within the workspace, remaining in a seated or standing position, and engaging in effective communication through various mediums. This position may involve handling objects weighing up to 25 pounds. Reasonable accommodations are available to support employees with disabilities in these tasks.


WORK ENVIRONMENT: The noise level in the work environment is usually moderate.

You will also have access to our comprehensive benefits package, which includes standard healthcare benefits, in addition to student loan repayment assistance, professional development funds, lifestyle wellness dollars, and so much more! For more information, please visit the KRA website: Careers - Join KRA's Workforce Development Team