Office & Admin Assistant

EZ Promotion & Apparel is a promotional products and custom apparel company serving businesses, schools, and organizations. We take pride in delivering high quality branded merchandise with fast turnaround and exceptional attention to detail. Position Summary The Office & Admin Assistant will be an important part of the day-to-day operations at EZ Promotion & Apparel. This is a customer-facing, in-office position responsible for answering phone calls, greeting customers, assisting with order pickups, tracking orders, communicating updates, processing payments, and supporting general office operations. The ideal candidate is organized, detail-oriented, professional, and comfortable communicating with customers, vendors, and team members. Office or administrative experience is preferred, but we are looking for someone who is dependable, willing to learn, and excited to be part of a growing team. Why You'll Love Working Here At EZ Promotion & Apparel, we believe work should be productive, collaborative, and fun. You'll work alongside a team that takes pride in what we create for our customers and enjoys working together to get the job done. Responsibilities Answer and direct incoming phone calls in a friendly and professional manner Greet customers and visitors and provide a welcoming experience Assist customers with order pickups and process payments Track customer orders and provide timely updates on order status Communicate with vendors regarding order status, production timelines, and shipping Maintain accurate customer and order information in our CRM Use Google Workspace and other office software to complete daily tasks Organize and maintain office documents, records, and general office areas Provide general administrative support to help keep daily operations running smoothly Communicate professionally and effectively with customers, vendors, and team members Manage multiple priorities while staying organized and detail-oriented in a fast-paced, team-oriented environment Other duties as assigned Qualifications Friendly, professional, and comfortable interacting with customers Organized and detail-oriented Dependable and consistent Comfortable answering phones and communicating with customers Able to prioritize multiple tasks in a fast-paced environment Comfortable learning new software and technology Proficient with or willing to learn Google Workspace and CRM software Able to communicate effectively with customers, vendors, and coworkers Comfortable handling payments and basic administrative responsibilities Previous office, administrative, or customer service experience is preferred Benefits (after 90 days) Health, dental, and vision insurance Discounted apparel Schedule & Compensation Full-Time: Monday-Friday, 8:00 AM-4:30 PM Compensation: Competitive pay based on experience. #J-18808-Ljbffr WATERTOWN CHAMBER OF COMMERCE