Key Account Support Specialist

Summary Key Account Support Specialist. As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities include directing the client annual review process to customers and working closely with Key Account Managers (“KAMs”) to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning, actively manage and develop strategic annual plans for clients, lead issue resolution activities with client systems, identify overspend or shortfalls, and collaborate with KAMs to resolve them. You’ll be the expert in client systems and platforms, guiding client promo planning activities and recommending strategic actions. The position will remain open until filled. Responsibilities Revenue Budget Achievement Research and implement effective strategies so clients can meet business objectives, including revenue and market share objectives. Make recommendations for achieving financial targets. Analysis and Presentations Analyze data to identify trends and recommend improvements to reduce competitive threats. Develop and conduct negotiations to maximize profitability and maintain positive relationships. Build sales presentations for key clients and make client recommendations for customer presentations. Client Key Performance Indicators Achievement Analyze performance metrics of assigned clients and recommend improvements. Recommend ways to improve business margin and action plans. Strategize on maximizing marketing spend to achieve clients’ financial goals. Review marketing schematics on behalf of customers and coordinate closely with cross‑functional stakeholders. Data Systems & Reporting Drive cross‑collaboration among all internal teams. Analyze data reports to ensure financial performance meets forecasted targets. Drive alignment across KAMs, highlighting key opportunities and challenges and suggesting resolutions. Supervisory Responsibilities Direct Reports: This position does not have supervisory responsibilities for direct reports. Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports. Minimum Qualifications Education Level : Bachelor’s Degree or equivalent experience. Experience : 1‑3+ years of experience with grocery operations, including promotional planning activities and systems experience preferred. Knowledge, Skills and Abilities Strong presentation skills. Excellent interpersonal and organizational skills. Working knowledge of syndicated data. Proficiency in Microsoft Excel. Intermediate or advanced computer skills. Strong written and verbal communication skills. Conflict management skills. Demonstrated cross‑functional leadership ability. Well‑organized, detail‑oriented, and able to handle a fast‑paced work environment. Flexible and adaptable, able to change according to projects or business environment. Ability to complete multiple duties with accuracy while shifting from one to another with frequent interruptions and competing deadlines. Important Information The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. Reasonable accommodations of known disabilities will be provided as required by law. #J-18808-Ljbffr