Key Account Support Specialist

Key Account Support Specialist US-OR-Portland Primary Posting Location: City – Portland; State/Province – OR; Postal Code – 97201. Requisition ID: View phone number on click.appcast.io; Position Type: Full Time; Category: Client Services/Account Management. Salary: USD $20.30/Hr. – $26.44/Hr. Summary As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities will include directing client annual review processes, working closely with Key Account Managers (KAMs) to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning, actively manage and develop strategic annual plans for clients, lead all issue‑resolution activities with client systems, identify overspend or spending shortfalls, and recommend improvements. As a KASS, you are the expert for client products, brands, SKUs, pricing, and promotional plans, suggesting strategic actions and guiding client promo‑planning activities. Responsibilities Essential Responsibilities: Research and implement effective strategies for clients to achieve revenue and market‑share objectives. Make recommendations to help clients meet financial targets. Analyze data to identify trends, recommend opportunities for improvement, and reduce competitive threats. Develop and conduct negotiations to maximize profitability and maintain positive relationships. Build sales presentations for key clients and recommend client presentations. Analyze performance metrics of assigned clients and recommend improvements. Recommend ways to improve business margin and action plans. Strategize how to maximize marketing spend to achieve client financial goals. Review marketing schematics on behalf of customers and coordinate closely with cross‑functional stakeholders in schematic, reset, and retail departments. Drive cross‑collaboration among all internal teams. Analyze data reports to ensure financial performance meets forecasted targets. Drive alignment across KAMs, highlight key opportunities and challenges, and suggest resolutions to issues. Supervisory Responsibilities Direct Reports: This position does not have supervisory responsibilities for direct reports. Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports. Minimum Qualifications Bachelor's Degree or equivalent experience. 1–3+ years of experience with grocery operations, including promotional planning activities; systems experience preferred. Required Knowledge, Skills and Abilities Strong presentation skills. Excellent interpersonal and organizational skills. Working knowledge of syndicated data. Proficiency in Microsoft Excel. Intermediate or advanced computer skills. Strong written and verbal communication skills. Conflict management skills. Demonstrated ability to provide cross‑functional leadership. Well‑organized, detail‑oriented, and able to handle a fast‑paced work environment. Flexible and adaptable, able to change and alter according to changes in projects or business environment. Ability to complete multiple duties with accuracy, shifting from one to another with frequent interruptions and competing deadlines. Environmental & Physical Requirements Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment, requiring the ability to sit for extended periods of time (66%+ each day), hear telephone, enter data on a computer, and lift up to 10 lbs. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law. #J-18808-Ljbffr SAS Retail