Product Operations Specialist

Product Operations Specialist

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company's brands: Budget Blinds, The Tailored Closet, Premier Garage, LightSpeed Restoration, Kitchen Tune-Up, Bath Tune-Up, Two Maids, and Bark & Mane are consistently rated at the top of their categories and supported by more than 2,400 franchise territories in the U.S., and Canada.

Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company.

The Product Operations Specialist provides day-to-day operational and coordination support for Vendor Management and Product Operations, with responsibility for executing and maintaining vendor catalog, administrative, and workflow activities.

This role is responsible for maintaining vendor catalog data, supporting vendor administration activities, ensuring accurate documentation, and executing and coordinating product updates across core systems including Touchpoint (TPT) and the PIC integration platform.

The ideal candidate is detail-oriented, highly organized, proactive, and resourceful, with strong critical-thinking and problem-solving skills. This individual should be comfortable independently investigating issues, managing competing priorities, and contributing to smooth vendor operations, accurate data maintenance, and improved communication and support for franchisees and internal partners.

Duties/Responsibilities

Catalog Administration

• Update and maintain vendor product catalogs in Touchpoint (TPT) and PIC, including new product setup, pricing updates, discontinued items, and other catalog adjustments.
• Validate data accuracy and completeness, ensuring alignment across internal systems.
• Independently investigate reported catalog, pricing, configuration, and system discrepancies; gather supporting information, reproduce issues when possible, identify appropriate stakeholders, and coordinate resolution through completion.
• Perform testing and verification of catalog updates, escalating discrepancies or approval needs to the Senior Product Management Specialist.
• Own assigned catalog-related cases and support tickets in Salesforce through resolution, including investigation, stakeholder follow-up, documentation, testing/validation, communication, and closure.
• Conduct weekly catalog audits and track high-volume sales items that may require vendor follow-up.

Vendor Administration

• Coordinate administrative aspects of vendor onboarding, including preparing communications, collecting documentation, scheduling meetings, and maintaining onboarding trackers.
• Monitor onboarding progress, updating dashboards and reporting tools as necessary.
• Coordinate operational activities for pilot and beta vendor programs, including scheduling meetings, documenting discussions, tracking action items, and managing vendor inquiries.
• Prepare follow-up reminders and status updates for vendors and internal stakeholders.
• Maintain vendor documentation libraries and ensure all contracts, approvals, and communications are archived.
• Support Request For Approval (RFA) submissions and manage RFA support tickets in Salesforce to ensure timely approval and progression through required workflows.

Data & Reporting

• Compile weekly and monthly reports on catalog changes, open issues, vendor activity, and onboarding progress.
• Maintain dashboards, project plans, and operational trackers in partnership with the Senior Product Management Specialist.
• Prepare data summaries and reporting materials for vendor management, product teams, and leadership review.

Cross-Functional Coordination

• Partner with Product Management, Contract Management, IT, Support, and other teams to coordinate vendor activity, track issues, and ensure alignment across functions.
• Attend internal and vendor meetings to document discussions, action items, and follow-up deliverables.
• Prepare and coordinate presentations, leadership updates, franchise-facing communications, and status summaries.
• Coordinate with Support and Product Management when franchisees report catalog inaccuracies to ensure efficient follow-up and resolution.

Perform other duties as assigned for overall Catalog and Vendor Administration support functions

Key Success Measures

• Accuracy and timeliness of catalog updates and data entry.
• Consistent, error-free reporting and documentation practices.
• Positive feedback from internal teams, vendors, and franchisees.
• Effective coordination of vendor administration and catalog change activities.
• Improved visibility and accuracy of vendor onboarding and catalog processes.
• Demonstrated ability to independently own assigned catalog issues and operational activities through timely resolution.

Required Skills/Abilities

• Ability to analyze quantitative and qualitative data and apply insights to decision-making.
• Strong critical-thinking and problem-solving skills, with the ability to independently investigate unfamiliar or ambiguous issues, exercise sound judgment, and determine appropriate next steps.
• Strong organizational skills with attention to detail and follow-through.
• Ability to independently manage and prioritize multiple concurrent responsibilities based on urgency, business impact, and deadlines in a fast-paced environment.
• Professional judgment and discretion when handling sensitive or confidential information.
• Experience with ERP, product configuration platforms, or catalog management systems is preferred.
• Familiarity with Salesforce or similar case-management systems is preferred.
• Knowledge of vendor onboarding processes or technology partner integrations.
• Experience in the home improvement or window coverings industries is a plus.

Required Experience

• 2+ years of administrative or support experience in business operations, vendor operations or vendor support, supply chain, catalog/data maintenance, or related functional areas.
• Strong attention to detail with the ability to manage multiple tasks, timelines, and priorities.
• Proficiency with Microsoft Excel, Word, Teams, SharePoint, and other collaboration tools.
• Excellent written and verbal communication skills.

Physical & Workplace Requirements:

• Light-duty work environment – primarily office-based with minimal physical exertion.
• Ability to sit for extended periods while working on a computer.
• Occasional standing or walking for presentations or facilitation.
• Ability to lift and carry up to 25 lbs occasionally.
• Hybrid model – Work from the office on Tues/Wed/Thurs and from home on Mon/Fri.
• Travel Requirements: Up to 15% annually

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Home Franchise Concepts, we offer a highly competitive benefits package designed to support you and your family. Our offerings include medical, dental, and vision insurance, Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and supplemental life insurance. Associates are also eligible for an annual discretionary bonus and can participate in our 401(k) retirement plan, which includes matching contributions equal to 100% of the first three percent of eligible compensation contributed and 50% of the next two percent. In addition, we provide 10 paid holidays, 8 paid hours for associates to volunteer in their community, and open time off to support work-life balance. During the interview process, our Talent team will be happy to share more details about our benefits and career development opportunities.

HOME FRANCHISE CONCEPTS IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Home Franchise Concepts is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact HFC's Talent Acquisition department at View email address on click.appcast.io for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.