Customer Service Rep

Customer Service Support I – Systems

We are seeking a professional to provide administrative, customer service, and systems support within a busy service management environment.

Responsibilities

• Process and track Material Requests and service documentation.
• Review reports for duplicate or unnecessary requests.
• Maintain spreadsheets and records using Microsoft Excel.
• Track parts and create weekly/monthly usage reports.
• Organize and maintain files, RMAs, SRs, and other documentation.
• Provide professional customer support and communicate with internal teams.
• Follow company safety and attendance policies.

Qualifications

• High school diploma, associate degree, or equivalent experience.
• 0– 4 years of related experience; semiconductor/manufacturing experience is a plus.
• Proficiency with Microsoft Office, especially Excel, Word, and Outlook.
• Strong data entry, organizational, and attention-to-detail skills.
• Excellent written and verbal communication.
• Ability to work independently, meet deadlines, and manage multiple priorities.