Office Manager

Job description

Office Manager
D&D Garage Doors

Employment Type: Full-Time
Reports To: Branch Manager or Designated Leadership

Position Summary

D&D Garage Doors is seeking an organized, experienced, and motivated Office Manager to oversee the daily administrative operations of our branch office. This position plays a key role in managing personnel, coordinating daily workflows, maintaining accurate records, and ensuring efficient communication between customers, technicians, and management.

The ideal candidate is a hands-on leader who can manage multiple priorities, solve problems independently, and maintain a productive, customer-focused environment. Depending on branch needs and organizational structure, this position may also supervise field personnel and assist with broader branch operations.

Key Responsibilities

- Oversee daily branch office operations, ensuring administrative processes are completed accurately, efficiently, and on time.
- Supervise, train, and support customer service representatives, schedulers, and other assigned personnel, including field technicians when applicable.
- Coordinate employee schedules, attendance, staffing coverage, workload distribution, and cross-training.
- Participate in employee interviews, candidate evaluations, and hiring recommendations in coordination with Human Resources and branch leadership.
- Assist with employee performance management, coaching, disciplinary actions, and personnel decisions within assigned authority.
- Monitor incoming calls, customer inquiries, scheduling activities, and overall service responsiveness.
- Oversee and support residential and commercial service and installation scheduling to maintain efficient daily operations.
- Review daily work orders, completed jobs, outstanding items, and administrative records for accuracy and timely resolution.
- Coordinate with field technicians, department supervisors, and branch leadership to address scheduling changes, operational issues, and customer concerns.
- Monitor administrative processes related to inventory replenishment, job documentation, and technician activity.
- Review employee timekeeping records, resolve discrepancies, and ensure accurate, timely submission of payroll information.
- Maintain organized records, reports, and office procedures while identifying opportunities to improve efficiency.
- Coordinate onboarding, training, and cross-training for assigned personnel.
- Address escalated customer service issues professionally and promptly.
- Communicate regularly with branch leadership regarding staffing needs, employee performance, operational challenges, and opportunities for improvement.
- Provide additional operational oversight and support as assigned based on branch size, staffing, and business needs.

Qualifications

- Previous office management, administrative supervision, or comparable leadership experience preferred.
- Strong computer proficiency, including Microsoft Office, Outlook, and business management software.
- **Experience with Acumatica ERP software is highly preferred but not required.**
- Experience with scheduling, dispatching, customer service, or service-based business operations strongly preferred.
- Demonstrated ability to supervise employees, establish expectations, provide coaching, and maintain accountability.
- Experience participating in hiring, employee training, and performance management preferred.
- Excellent organizational, time-management, and multitasking skills.
- Strong written and verbal communication skills.
- Ability to work independently, prioritize competing demands, and make sound decisions.
- High attention to detail, particularly with scheduling, recordkeeping, and payroll-related information.
- Experience in construction, home services, or a related industry is a plus.
- High school diploma or equivalent required.
- Valid driver's license required.
Benefits

D&D Garage Doors offers full-time employment with a benefits package including:

- Health insurance
- 401(k) retirement plan
- Paid time off
- Paid holidays
- Optional dental and vision insurance

Work Environment

This is a hands-on, office-based leadership position requiring regular computer use, telephone communication, and interaction with employees, customers, and management. The position involves managing multiple priorities in a fast-paced environment and may occasionally