Desktop Support Technician

Job Description

Job Description

WHO WE ARE

We are an I.T. consulting company that provides high-end/high-quality support services to various small and medium-sized businesses with an emphasis on professionalism and reliability. We service the southern California region and throughout the US.

WHO WE ARE LOOKING FOR

The Desktop Technician is responsible for providing technical support, troubleshooting, and maintenance for desktop computers, laptops, mobile devices, and related peripherals. This role ensures end-users have reliable and secure access to the tools they need to perform their jobs effectively. The Desktop Technician will work closely with the IT team to install, configure, and maintain hardware, software, and network connectivity, while also providing excellent customer service to all users.

Job Responsibilities

· Respond to helpdesk tickets & phone calls for technical assistance.

· Diagnose and resolve hardware, software, and network connectivity issues.

· Provide remote and in-person support for on-site and remote employees.

· Install, configure, and upgrade desktop/laptop computers, mobile devices, printers, and other peripherals.

- Deploying, configuring, and supporting endpoint management solutions, including Jamf Pro and Microsoft Intune.

· Replace or repair defective hardware components.

· Configure user profiles, email accounts, and application access based on company policies.

· Assist in migrating users to updated systems or software platforms.

· Maintain accurate inventory of hardware and related assets.

· Document troubleshooting steps, resolutions, and system configurations.

· Work closely with network administrators, system administrators, and other IT staff to resolve complex issues.

· Strong interpersonal skills

· Excellent verbal and written communication skills

· Must be comfortable interacting with staff and customers at all levels

· Work independent but in a team atmosphere & enjoy daily technical challenges

· Must be professional, courteous, and service-oriented

· Punctual, dependable, and reliable

· Effective in a very independent and fast paced environment.

· Ability to follow and enforce our standard set of support policies.

· Reliable transportation is a must

· Possess a valid California driver’s license

Education & Experience:

• Associate’s degree in Information Technology, Computer Science, or related field; or equivalent work experience.
• 3-5 years of desktop support or IT helpdesk experience.

Skills & Knowledge:

• Strong knowledge of Windows and macOS operating systems; familiarity with Linux a plus.
• Experience with Microsoft 365, Active Directory, and common business applications.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Strong troubleshooting, problem-solving, and communication skills.

Other Requirements:

• Ability to lift up to 50 lbs for hardware installation.
• Availability to work occasional evenings/weekends for projects or maintenance.
• Availability to take part in rotational after-hours support coverage
• Customer-service oriented, with the ability to explain technical concepts to non-technical users.
• May require on-call availability for urgent technical issues.

Preferred Certifications:

• CompTIA A+, Network+, or Security+

· MCDST, MCTS, MCITP, A+, MCSA or MCSE

Internal/External Contacts:
Daily interaction with variety of clients. Must refer questions or concerns outside own knowledge area to other team members in order to achieve client satisfaction.

Working Conditions:

The majority of work will be performed at our client site. Consecutive hours spent at a time sitting in front of computer monitor and using keyboard and mouse.

Inverselogic is a technology consulting, network management, managed services and software development firm with over 20 years in business.

Why you'll love working at INVERSELOGIC:

You'll work with a great group of people, one of the best in the business, in a highly collaborative, team and results oriented atmosphere
You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
You'll work with large, sophisticated, and progressive clients throughout North America
You'll get awesome benefits that include competitive and attractive compensation, performance based bonuses, holidays, vacation and sick days, medical insurance, life insurance, short and long term disability insurance, and more
Ongoing training provided and plenty of opportunities to grow

Company Description

Inverselogic is a technology consulting, network management, managed services and software development firm with over 20 years in business. \r\n\r\nWhy you'll love working at INVERSELOGIC:\r\n\r\nYou'll work with a great group of people, one of the best in the business, in a highly collaborative, team and results oriented atmosphere\r\nYou'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle\r\nYou'll work with large, sophisticated, and progressive clients throughout North America\r\nYou'll get awesome benefits that include competitive and attractive compensation, performance based bonuses, holidays, vacation and sick days, medical insurance, life insurance, short and long term disability insurance, and more\r\nOngoing training provided and plenty of opportunities to grow