Mather Community Campus, Singles Program - Case Manager

Overview WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 500 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 4,000 men, women, and children every night. OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada. PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time Case Manager for the Singles Program at our Mather Community Campus. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage. Responsibilities POSITION SUMMARY: Under direction of the Program Manager and with independent professional responsibility, the Case Manager is responsible for the development of a case management plan to assist program participants. They will consult with staff in the utilization of other functions at a highly skilled level in such areas as assessment, individual counseling, group facilitation, employment services, community resource development and housing.

OBJECTIVES/ACTIVITIES:

Performs and provides a written assessment of program participant’s needs and develops individualized service plans with short- and long-term goals including support the goal of housing. Evaluates intensive short- and long-term individualized service plans on a regular basis and revises goals as appropriate. Facilitates an array of employment focused groups designed to meet participant needs. Educates program participants on issues surrounding living skills, parenting, budgeting and money management, health and hygiene, housing, and drug and alcohol abuse. Develops and maintains comprehensive lists of community resources for use by program participants; refers program participants accordingly. Works closely with Employment and Housing Specialists. Establishes individualized budgets with program participants and assists program participants in monitoring savings and expenditures. Conducts in-home visits and provides support services as necessary or directed. Documents all contact with program participants; prepares all screenings, assessments, service plans, evaluations, and reporting records. Maintains case notes and other documents in the Homelessness Management Information System (HMIS). Coordinates incoming and outgoing participants’ referrals with other community agencies. Attends case conferencing and other meetings and training as directed. Performs other related duties as assigned. Qualifications EQUIVALENT EDUCATION AND EXPERIENCE: A Bachelor’s Degree in Social Work or a related field is preferred. This position requires two years of successful experience in the delivery of human services or any combination of education, training and experience, which would provide the knowledge and ability to complete the duties outlined above. Knowledge of social casework objectives, principles, and methods, employment readiness, permanent/supportive housing, public welfare laws and the functions of public welfare agencies, principles of community organization and problems which call for the use of both public and private community resources, individual and group behavior and effects of social and economic forces upon individuals and families, principles and techniques of interviewing, computer skills/applications, principles of cultural competency and diversity, knowledge of challenges concerning dysfunctional families, domestic violence issues, problems unique to women, problems unique to families, disadvantaged and underserved populations, people of color, persons with disabilities, individuals with chemically issues, and the general homeless population. Ability to demonstrate skill in the application of casework methods and practices; provide program and casework consultation to other staff members, interpret to the applicant, program participant, or others the public welfare programs as set forth in the laws, rules, regulations, policies and procedures. Establish and maintain effective individual and group relationships with clients, the general public, and employees. Demonstrate ability in record keeping, good written and verbal communication skills. Must pass all required background clearances in accordance with agency, County, State, and federal standards. CPR/First Aid certification is required within 90 days of employment. Completion and maintenance of all required training and health clearances.

SPECIFIC SKILLS REQUIRED:

Excellent oral and written communication skills Critical thinking, analyzing information, and making reasonable decisions Skilled in Microsoft 365 computer applications Excellent organizational skills Fluency in English, legible handwriting, skills in record-keeping Ability to de-escalate crises and assist residents and staff in emergencies PHYSICAL REQUIREMENTS: Ability to sit, stand, walk, bend, and stoop throughout the workday; Ability to occasionally lift and move up to 25 pounds; Able to climb stairs as required. Pay Range USD $24.00 - USD $30.00 /Hr. #J-18808-Ljbffr Volunteers of America Northern California & Northern Nevada, Inc.