Associate Director, Customer Experience & CX Ops
Applied Labs
Catbird, a DTC demi-fine jewelry company, is seeking an Associate Director of Customer Experience to lead the full CX function, from high-touch customer engagement to repairs and returns operations. The role is hands-on, sitting with customers for delicate issues and digging into process bottlenecks in the afternoon. The ideal candidate will manage a team across time zones, shape CX strategy, and collaborate with manufacturing, warehouse, and merchandising partners to resolve fulfillment and #J-18808-Ljbffr Applied Labs
Vacancy posted 3 days ago
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