Home Services Customer Support Representative

Job Description

Job Description

Intelligent Service Plumbing, Heating, Cooling, and Drain Cleaning is actively looking for a motivated full-time Customer Care Specialist to provide the best customer service from our Mount Prospect, IL office. We pay our Customer Care Specialists competitively, based upon experience! You will be joining a team of CSR's who work hard, have fun, and support each other. And, you will become part of a stable company that is respected in your community.In addition to great pay and our exceptional culture, we offer our HVAC and plumbing CSRs the following benefits and perks:HealthProfit-sharingIRA retirement planPTO on your birthdaySo, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon! THE IDEAL HVAC & PLUMBING CUSTOMER CARE SPECIALIST / CSRCareer-minded - looking for more than a jobOrganized - can manage time well and juggle multiple tasks effectivelyPositive - a can-do attitude that helps you rise to challengesTeam player - get along well with others and have a true understanding of teamworkPhone etiquette - enjoys interacting with people over the phone and can do it professionallyCustomer -oriented - real desire to ensure customer satisfactionCommunicator - able to patiently and professionally communicate between technician and client while solving all kinds of issuesSelf-motivated - sees what needs to be done and does itDid we just describe you? If so, please read on! ABOUT INTELLIGENT SERVICE PLUMBING, HEATING, COOLING, & DRAIN CLEANINGServing Chicago since 1979, Intelligent Service is the company local residents trust for plumbing, HVAC, and indoor air quality. As market leaders of the service industry, our clients have come to rely on our exceptional service and problem-solving acumen. Embracing our core model of helping people live in greater safety and comfort, our professional tradespeople ensure our high standards are met, our products and services exceed expectations, and overall customer satisfaction.Our professional team is the foundation of our success. Which is why we provide a company culture comprised of trust, integrity, and transparency, as well as a clearly laid out path to build the life-long career you want! CUSTOMER CARE SPECIALIST REQUIREMENTSAs a for us, you will be the voice of our company! You get to provide superb customer service to our clients via email, text message, and phone while keeping our office running smoothly. You must have a positive, friendly disposition that comes through in all your interactions as you keep the schedule full. And, thanks to your professionalism, people skills, and familiarity with our business, our diverse customer base is well-educated and can make informed decisions about their plumbing or HVAC needs. There will always be a variety of office tasks that you can help with, including keeping the office clean and organized.Customer service experience AND experience in both the plumbing and HVAC trades is a PLUS, but we are willing to train the right personFixed availability on weekdays and weekendsAbility to work in our officeShift availability: Monday through Friday, 9:00 AM – 5:00 PM, no weekends.If you meet these requirements and your interest is piqued, don't put it off. Apply for this customer service / CSR position today! Location: 60056