Global Operations Manager

Role Description

The Operations Manager will support operational excellence initiatives across JLL's service delivery platforms. This role focuses on executing process improvements, maintaining operational standards, and ensuring consistent service delivery within assigned regions or service lines. The position manages day-to-day operations activities and supports JLL's commitment to delivering high-quality real estate services that meet client expectations and business objectives.

Key Responsibilities

• Operational Execution & Process Management:
  • Execute operational strategies and initiatives that enhance service delivery effectiveness.
  • Implement standardized operational processes while adapting to regional requirements and client-specific needs.
  • Monitor daily operations to ensure alignment with established procedures and quality standards.
• Team Coordination & Support:
  • Partner with operations team members and coordinate activities across assigned locations or service areas.
  • Support team development through training, coaching, and performance feedback.
  • Promote collaboration, accountability, and continuous improvement within the account.
• Process Improvement & Quality Assurance:
  • Identify and implement opportunities for operational efficiency and service quality enhancement.
  • Apply best practices and standard operating procedures in daily operations.
  • Support process improvement initiatives using established methodologies to reduce inefficiencies.
  • Maintain operational documentation, procedures, and knowledge resources.
  • Monitor performance metrics and implement corrective actions as needed.
• Stakeholder Coordination:
  • Collaborate with service line teams to ensure operational alignment and effective service delivery.
  • Work with internal stakeholders to address operational issues and implement solutions.
  • Communicate operational status, challenges, and improvements to management.
• Technology Utilization:
  • Utilize operational technology platforms, tools, and systems to support service delivery.
  • Support implementation of automation and digital solutions that enhance operational efficiency.
  • Leverage data and reporting tools for operational monitoring and analysis.
• Compliance & Risk Management:
  • Ensure adherence to regulatory requirements, JLL policies, and client contractual obligations.
  • Follow established business continuity procedures.
  • Identify operational risks and escalate concerns appropriately.
• Innovative Problem Solving:
  • Identify operational inefficiencies and propose creative, scalable solutions aligned with global standards.
  • Research and recommend new approaches, tools, or frameworks that could improve consistency or performance across the account.
  • Bring a continuous improvement mindset to every workstream—challenging the status quo and driving smarter ways of working.
• Reporting & Analytics:
  • Support monthly governance reporting by connecting with stakeholders to gather updates on best practice rollouts.
  • Support new hire training initiatives, ensuring hires are on track for account training programs.

Qualifications

• 3–5 years of experience in real estate, facilities management, operations, or a related field
• Strong knowledge of Microsoft Office
• Knowledge of CMMS and operations technology platforms (Corrigo experience strongly preferred)
• Demonstrated ability to support large-scale initiatives and cross-functional programs
• Excellent written and verbal communication skills
• Ability to work effectively across teams, time zones, and organizational levels
• Innovative thinker with a proactive, solutions-oriented approach

Requirements

• Experience supporting a large corporate real estate or global FM portfolio
• Knowledge of Smartsheet, SharePoint Lists, and Power Automate
• Knowledge of JLL Work Dynamics tools and processes
• Experience with process improvement, change management, or governance program support
• Familiarity with system integrations, ticketing platforms, or ITSM tools

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Location

Remote – Chicago, IL