Sales Consultant (Gastonia)

Sales Consultant

The Sales Consultant is responsible for delivering exceptional customer service while driving sales performance through consultative selling, relationship building, and proactive business development.

Deliver exceptional customer experiences by engaging customers in a professional, courteous, and consultative manner aligned with Kimbrell's Sales Model

Proactively drive business growth by generating store traffic and increasing sales through strategic social media engagement, community outreach, and local partnerships

Build and maintain strong customer relationships to drive repeat business and referrals while representing the company brand

Achieve established sales goals through proactive customer engagement, follow-up, and business development activities

Promote products, financing options, and add-on solutions to maximize sales and overall transaction value

Maintain current knowledge of product offerings, warranties, and promotions to support informed customer decisions

Accurately complete sales documentation, quotes, and order details in compliance with company policies

Process transactions (cash, credit, and installment sales) accurately and ensure proper handling of payments and receipts

Maintain accountability for cash handling and resolve transaction discrepancies in collaboration with management

Support showroom operations by maintaining a clean, organized, and visually appealing sales floor

Assist with merchandising, product assembly, and furniture movement as needed

Adhere to all company policies, procedures, and professional conduct expectations

Perform other duties as assigned

Strong customer service and relationship-building skills with a consultative sales approach.

Proven ability to meet or exceed sales goals with a high level of motivation and competitive drive.

Effective verbal and written communication skills, including professional phone etiquette.

Ability to influence purchasing decisions through product knowledge and solution-based selling.

Organizational skills with attention to detail in documentation and transaction processing.

Basic mathematical proficiency for calculating totals, pricing, and financing terms.

Ability to multitask, prioritize, and manage time effectively in a retail environment.

Strong problem-solving skills with the ability to resolve customer concerns promptly.

Ability to work both independently and collaboratively within a team.

Physical capability to lift, move, and arrange furniture (10100+ pounds).

Flexibility to work retail schedules, including weekends and extended hours.

High school diploma or equivalent preferred; equivalent combination of education and relevant sales or customer service experience will be considered

Previous retail, sales, or customer service experience preferred

Previous social media business building experience preferred

Demonstrated ability to achieve sales targets and deliver strong customer experiences

Basic computer skills and ability to learn point-of-sale and financing systems

Ability to perform physical job requirements, including lifting and moving merchandise with or without accommodation

Willingness to work a flexible retail schedule, including evenings, weekends, and holidays

Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

At Kimbrell's Furniture, our founder's vision continues to guide everything we do: Our passion is to improve the happiness and well-being of others through home furnishings. This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day. No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into people's homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. If you're looking for more than just a jobif you're looking to make an impactwe invite you to be part of the Kimbrell's team. Kimbrell's Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.