Key Account Manager

About us

Ingram Micro is a leading technology distributor for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business‑to‑business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at .

About role

We are seeking a dynamic Key Account Manager to join our Inside Sales team in Australia. The Key Account Manager will play a crucial role in supporting Relationship Manager(s) to achieve revenue and gross margin targets while fostering strong business relationships with our strategic partners.

Responsibilities

• Develop and nurture meaningful business relationships with customers, aligning solutions, products, programs, and services with their key objectives.
• Collaborate with Relationship Manager(s) to review pipeline management, assess opportunities, and proactively follow up on potential sales.
• Manage inbound enquiries from customers, assess their requests, and provide relevant solutions.
• Maximize cross‑sell and upsell opportunities with multiple customers and vendors.
• Proactive outbound calling to accounts to share current promotions/initiatives.
• Generate quotes, follow up on associated actions, and report calls made and deals in progress.
• Gather market intelligence and competitive information for both Ingram Micro and vendors.
• Ensure achievement of agreed customer KPIs and SLAs and maintain detailed opportunity tracking reports.
• Attend onsite and off‑site events when required to strengthen relationships across the business.

Sales Support and Reporting

• Determine special freight requirements and provide quotes for specialized solutions.
• Project manage deliveries, requirements, and schedules, providing ETAs to all stakeholders.
• Generate custom reports including account profiles and action plans weekly.

Essential Skills, Experience & Requirements

• Proficient in MS Office (Outlook, Excel, Word, etc.)
• Strong negotiation, influencing, and relationship management skills
• Ability to evaluate information effectively, prioritize workload, and make logical and informed decisions
• Willingness to adapt, learn, and grow in a competitive and changing environment
• Ability to communicate effectively, build rapport, and adapt tone and conversation style appropriately over the phone

What’s in it for you?

• We provide a fun, professional, and challenging international business setting. You will join a world‑leading Technology Solutions provider and a Great Place to Work certified organization in ten countries across EMEA & APAC.
• We support your professional and personal development with access to LinkedIn Learning and many high‑quality training courses, plus on‑the‑job experience to increase your knowledge and expertise.
• We are a large organization with many national and international career opportunities, giving you the chance to shape your career path.

You’ll be part of a workplace where you feel valued and your contribution is appreciated.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Final offers of employment are subject to the completion of relevant pre‑employment background checks.

Let’s shape tomorrow.