Content Analyst II - Marketing Communications

Job Description

Job Description

Content Analyst II - Marketing Communications

43935 45.00 an hour + 6 PTO days   08/31/2026 to 08/30/2028

The Technical Content Specialist is responsible for developing and maintaining customer-facing technical documentation, including user guides, training materials, FAQs, troubleshooting resources, and product support content. This role partners closely with product, engineering, and marketing teams to create clear, accurate, and scalable documentation that enhances the customer experience and supports product adoption. The Technical Content Specialist will play a key role in supporting new product launches, feature releases, and ongoing customer education initiatives, helping drive customer retention, increase support efficiency, and enable continued growth across Sentera's drone scouting, software, and hardware portfolios.
Responsibilities :
• Develop Technical Documentation & Conduct Product Demonstrations: Create and maintain user guides, training materials, FAQs, knowledge base articles, and troubleshooting resources for customers and partners.
• Support Product Launches: Develop launch-ready support content, onboarding materials, and documentation for new products, features, and software updates.
• Enhance Customer Education: Create scalable educational resources that improve product adoption, customer success, and overall user experience.
• Collaborate Cross-Functionally: Partner with product management, engineering, and marketing teams to ensure documentation accuracy and alignment.
• Maintain Content Quality: Continuously review and update technical content to reflect product enhancements, customer feedback, and evolving business needs.
• Improve Support Efficiency: Build and optimize self-service resources that reduce support inquiries, accelerate issue resolution, and improve customer satisfaction.
• Support Business Growth: Enable the successful adoption of PixelScout, FieldAgent, and other Sentera solutions by delivering clear, accessible, and effective technical content.
• Other job duties as assigned
Required Skills/Experiences :
• Strong technical writing and content development skills.
• Ability to translate complex technical concepts into clear, user-friendly documentation.
• Excellent written communication, attention to detail, and content organization.
• Strong collaboration skills with cross-functional teams, including product, engineering, support, and marketing.
• Project management skills with the ability to manage multiple priorities and deadlines.
• 3+ years of experience in technical writing, technical documentation, content development, or customer education.
• Experience creating user guides, training materials, knowledge base articles, FAQs, and troubleshooting documentation.
• Proven ability to maintain accurate documentation in a fast-paced product development environment.
• Desired / Preferred Experience
• Experience in precision agriculture, drones, remote sensing, geospatial technology, or ag-tech.
• Experience supporting product launches and feature releases.
• Knowledge of customer support processes, onboarding programs, and self-service support strategies.
• Experience developing video tutorials, e-learning content, or multimedia training resources.
Education:
• Engineering, Marketing, Business, Management preferred but will consider candidates without a degree with 5 or more years of applicable experience

Company Description

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b

Company Description

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.\r\n\r\nAt Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.\r\n\r\nKyyba is an Equal Opportunity Employer.\r\n\r\nKyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b