Management Analyst II

Management Analyst II

As part of the Community Services Strategy and Planning Management Team, the Management Analyst II will support department-wide data, reporting, systems analysis, and performance measurement efforts. This position will translate complex data into clear, accurate, and actionable information for leadership, program managers, supervisors, internal stakeholders, county partners, state agencies, and the public. The Management Analyst II will develop, maintain, and improve Power BI reports, dashboards, data visualizations, and analytical tools used to monitor programs, operations, outputs, outcomes, and service trends. This position will work with data systems, reporting tools, and query tools to gather, analyze, and interpret information that supports program monitoring, operational decision-making, and department-wide planning. This position will work closely with divisions to identify data needs, define meaningful metrics, and establish processes for monitoring key outputs, outcomes, trends, and service indicators over time. The Management Analyst II will also analyze current reporting systems, methods, and procedures; identify opportunities for improvement; and recommend solutions that improve data access, consistency, efficiency, and usefulness across the department. The Management Analyst II will support the preparation and review of data used in internal and public-facing reports, dashboards, presentations, and other materials. Strong attention to accuracy, context, confidentiality, and data integrity is essential, particularly when information is shared with residents, elected officials, community partners, and other external audiences. In addition to routine report maintenance and recurring data updates, this position will support larger data and systems projects involving state agencies, counties, vendors, and cross-functional internal teams. Success in this position requires strong analytical, technical, project coordination, and communication skills, as well as the ability to balance ongoing reporting responsibilities with broader data modernization, performance measurement, system improvement, and cross-agency data initiatives. Community Services offers a hybrid flexible work environment that balances telework and in-office presence. Here at Community Services, we value equity, respect, integrity, innovation, and data-informed decision-making that will drive our work forward and improve outcomes for those we serve. Washington County Community Services is committed to building an equitable and inclusive workforce; we appreciate diverse backgrounds, experiences and perspectives and strongly believe that diversity not only benefits our programs, but our staff and the people we serve. We look forward to welcoming you and your talents to Community Services!

DESIRABLE EXPERIENCE:

• Ability to translate complex data into clear, accurate, and actionable information for technical and non-technical audiences
• Experience developing, maintaining, and improving Power BI reports, dashboards, and data visualizations
• Ability to work with data systems, reporting tools, or query tools to gather, analyze, and interpret data; familiarity with SQL or database query tools is preferred
• Knowledge of human services, public sector, or government program data
• Familiarity with state systems or other large operational databases
• Background in performance measurement, including outputs, outcomes, trends, and service indicators
• Ability to work with divisions to identify data needs, define metrics, and develop reporting tools
• Skill in evaluating reporting systems, data processes, and procedures and recommending improvements to increase accuracy, consistency, efficiency, and usability
• Experience preparing accurate data or analysis for public-facing reports, presentations, dashboards, or other external materials
• Ability to support data projects involving state agencies, counties, vendors, and cross-functional internal teams

HOURS / DAYS: Typical business hours of operation are 8 a.m. - 4:30 p.m. Monday through Friday. Work schedules (hours and days) and location are subject to change based on department needs.

ANTICIPATED HIRING RATE: $75,046.40 - $102,377.60 Annually

E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Job Summary

The Management Analyst II analyzes, evaluates and implements systems, programs, methods and procedures. Prepares a variety of statistical reports used to evaluate the efficiency and effectiveness of department programs and services. Employees in this class may act as project leaders on designated projects.

Employment Criteria

MINIMUM QUALIFICATIONS: This position requires a Bachelor's Degree in public administration, math, statistics, business or a related field and (3) three years of experience as a Management Analyst I or equivalent. Previous work experience related to planning, project management, policy analysis and quantitative or statistical analysis are desirable. Five years of county experience related to the functions of the assigned area can be substituted for the degree.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE Core Competencies outline essential business and professional traits necessary to perform this job.

• Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals.
• Provide inclusive and equitable service to all members of the community with dignity and respect.
• Demonstrate support for the County's diversity, equity and inclusion program.
• Promotes a culture of continuous quality improvement in the workplace.
• Demonstrates knowledge of, or ability to learn, quality/continuous improvement.
• Demonstrates knowledge of accounting, budgeting and cost accounting methods.
• Demonstrates skills in synthesizing complex or diverse information.
• Demonstrates ability to create and implement technology solution.

Duties & Responsibilities

1. Collect and analyze operations data, prepare and present findings.
2. Gather and analyze data to determine issue resolution or assess user needs.
3. Perform stakeholder analysis.
4. Analyze performance measurement.
5. Develop and run database queries and interpret the results.
6. Analyze and recommend feasibility of automating procedures.
7. Write statistical or narrative reports and present findings.
8. Recommend supported solutions or alternatives to management.
9. Research, prepare and coordinate grants and vendor contracts.
10. Assess and implement work distribution plans.
11. Prepare financial reports; monitor current revenue and expenses; and make budget recommendations.
12. Provide staff support for governmental committees and act as a liaison with public agencies.
13. Act as a liaison with community organizations, public agencies; foundations, and intra-county divisions.
14. Provide systems support to the department.
15. Customize operational systems.
16. Develop system and application training materials and train staff.

Performs other duties assigned.

Essential functions: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, and 16. WORK ENVIRONMENT Work is sedentary in nature performed within the Government Center or satellite offices. Lifting requirement of 15-20 pounds on an occasional basis. Frequent wrist and finger manipulation due to high concentration of filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, calculator, telephone, copier, scanner, and fax machine. Additional physical/mental requirements that occur may not be listed above but are inherent in performing the position's essential functions. Work interruptions are frequent. There is some pressure associated with project or activity deadlines and details. Driving or riding to attend meetings may be required. Individuals operating a motor vehicle for County business must possess a valid driver's license.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.