Customer Service, Operations and Merchandising Coordinator

Client Services, Merchandising, and Operations Coordinator

Named ‘Best Custom Suit' by Chicago Magazine , Balani is the premier custom clothier for pro athletes in the NFL, NBA, and NHL, as well as musicians and TV personalities nationwide. We are seeking an impeccably organized, high-ownership coordinator to serve as the face and heartbeat of our Houston showroom. In this role, you will curate 5-star client experiences, run daily showroom operations, and ensure every detail of our luxury service is executed with complete pride and precision.

What You'll Do

• Elevate the client experience: Welcome incoming guests with genuine warmth, manage client inquiries, and oversee appointment scheduling.
• VIP event planning & support : Plan and execute high-touch VIP client events, assist with local marketing efforts, and manage special showroom projects from concept to completion.
• Showroom logistics: Coordinate incoming and outgoing luxury garments, track inventory, and partner directly with our vendors to ensure seamless quality.
• Merchandising & presentation: Uphold a pristine, immaculate showroom environment, fully stocked with inventory, accessories, and supplies.
• Showroom operations: Maintain precise client records in our CRM, manage daily communications, and handle the organizational logistics that keep the showroom running smoothly.

What We're Looking For

• 2+ years of experience in high-end admin, hospitality, or front-of-house operations.
• Relentless attention to detail: You hold yourself to a high standard, love an organized day, and take genuine pride in flawless execution.
• Tech fluency: Confident with CRM systems, Google Suite, Microsoft Office, and AI tools.
• Refined professionalism: Warm, polished, and quick on your feet in a luxury environment.
• Growth mindset: High initiative, eager to learn the ins and outs of luxury retail, and motivated by clear paths for internal advancement. 

Compensation & Benefits

• Salary: $50,000 – $55,000 / year
• Benefits: Medical, Dental, Vision, 401(k), and Life Insurance.
• Status:  Full-time, exempt, in-person
• Opportunity for growth: As a fast-growing luxury brand, we prioritize internal advancement for driven team members looking to build a long-term career in luxury retail and sales operations.