Remote Bilingual Personal Lines Damage Insurance Broker - Customer Service (Woodstock)

Bilingual Personal Lines Damage Insurance Broker - Customer Service We are looking for a bilingual personal lines damage insurance broker for our Quebec Home & Auto team. The role focuses on customer service and product support. Responsibilities Directs or responds to telephone inquiries and written requests, processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries. Resolves product and service problems, clarifying client complaints, determining the cause, selecting the best solution, expediting correction, following up to ensure resolution, and making recommendations to management. Attracts potential clients by answering questions and providing information regarding products and services, obtaining ex‑dates, and meeting or surpassing ex‑date objectives to increase sales potential. Prepares and drafts responses to routine correspondence. Processes rewrites and remarkets following established new‑business guidelines. Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, as received, including new coverage announcements. Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required. Provides quality service while adhering to customer service standards, keeping information confidential to protect operations. Performs other duties within competence, as assigned. Qualifications AMF license. A minimum of one year’s experience in personal lines automobile and property insurance. Exceptional communication skills and the ability to deal effectively with all levels of internal and external stakeholders. Superior time management, project management and organizational skills to manage competing priorities. Intermediate knowledge of Microsoft Office Suite applications. Must be bilingual (English/French) as the clientele is both English and French speaking. RIBO and/or other licenses is an asset. Benefits Competitive salary and bonus structure. Industry‑leading employer‑paid group benefits that start on your first day. Defined benefit pension plan. 100% coverage of continuing education and licensing fees (including RIBO and AIC courses). Flexible work from home and hybrid options. Opportunities for advancement. OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities. We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. #J-18808-Ljbffr OTIP Group of Companies (OGC)