Bilingual Collections Specialist

About GoodLeap GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1. 6 million people across Africa, Asia, and South America. Essential Job Duties & Responsibilities - Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process - Identify accounts with overdue payments and find solutions to help bring their loan to a current status - Maintain daily, weekly and monthly collection and metric goals - Outbound/Inbound calls with clients to resolve debts owed - All in compliance with Goodleap’s collections policies and procedures Required Skills, Knowledge & Abilities - 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools - Excellent verbal and written communication skills - Prior telemarketing experience with financial products preferred - Proficiency with Microsoft Office applications - Self-motivated and extremely goal-oriented - Team Player - Professional demeanor - Bilingual English/Spanish required Additional Information Regarding Job Duties and Job Descriptions Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position.

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