Customer Services Representative

Job Description

Job Description

The Customer Service Representative (CSR) is responsible for delivering Modern Aviation’s excellent service by providing exceptional, professional, and personalized support to private and corporate aviation customers. This role serves as the first point of contact for customers and flight crews, manages service requests, and ensures a positive, seamless experience within the FBO, even in fast paced or high pressure situations.

Customer Service Operations & Service Delivery

• Deliver proactive, personalized service to private and corporate aviation clientele
• Meet, greet, and assist passengers and flight crews with professionalism and care
• Arrange services including hotel accommodations, catering, and ground transportation
• Coordinate aircraft services such as fuel, hangar storage, and other operational requests
• Educate customers on available services, promotions, and programs
• Answer customer questions, resolve concerns, and provide service recovery as needed

Customer Experience & Facility Support

• Maintain lobby appearance, ensuring a clean, welcoming environment
• Keep snacks, beverages, and customer amenities stocked and presentable
• Represent the Modern Aviation brand with professionalism, positivity, and pride at all times

Qualifications

• Must be at least 18 years of age
• HS diploma or equivalent
• Valid driver’s license
• Must be able to work any shift, including weekends and holidays

Modern Aviation is an aviation services company. We are currently operating a network of 19 Fixed Base Operators (FBOs) — these are private‐aviation terminals at airports that provide services to business jets, large general aviation aircraft, etc.
We provide services like fueling, hangar storage, ground handling, passenger/crew amenities, etc.

Company Description

Modern Aviation is an aviation services company. We are currently operating a network of 19 Fixed Base Operators (FBOs) — these are private‐aviation terminals at airports that provide services to business jets, large general aviation aircraft, etc.\nWe provide services like fueling, hangar storage, ground handling, passenger/crew amenities, etc. \n