Hotel - Night Auditor

SUMMARY The Night Auditor position verifies and balances entries and records of financial transactions reported by various hotel departments during day. Duties will include: Follow proper audit procedures to balance the hotel’s daily revenue and expense transactions. Identify the causes of out-of-balance situations in a timely manner. Produce various reports for management. Take initiative to correct errors to prevent re-occurrence. Follow the hotel’s recommended guest arrival and departure procedures. Answer guests’ questions about the hotel services and amenities. QUALIFICATIONS Prior cash handling experience necessary. High School graduate or G.E.D. equivalent. Requires high school math level. Ability to communicate effectively with the public and other employees. Read, write and speak English fluently. No employee will pose a direct threat to the health/safety of self or others. PERFORMANCE STANDARDS CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner. WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints. PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job. SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions. FRONT DESK OPERATIONS: Follow the hotel’s recommended guest arrival and departure procedures; understanding of computer-based front desk systems is sufficient to perform the primary responsibilities of the job; answer guests’ questions about the hotel services and amenities. NIGHT AUDIT PROCEDURES: Follow proper audit procedures to balance the hotel’s daily revenue and expense transactions; make few errors in the balancing process; identify the causes of out-of-balance situations in a timely manner; produce various reports for management; take initiative to correct errors to prevent reoccurrence. ESSENTIAL FUNCTIONS Constantly. Ensure that all charges of the day have been properly posted to the appropriate guest folio or master account. Constantly. Ensure that all food and beverage outlets have been balanced and z’d out. Constantly. Ensure that all front office charges, and miscellaneous charges and adjustments have been posted and balanced out. Constantly. Ensure that all guest charges have been balanced and all appropriate reports have been run and all supporting documentation is attached to the appropriate reports. Constantly. Maintain work area neat and organized. Constantly. Post room and tax to each guest folio. Constantly. Report all unsafe conditions immediately. Constantly. Review and analyze all adjustments. Constantly. Thoroughly understand accounting machines for front office and food and beverage functions. Ensure that each cashier outlet and front office cashier’s work has been properly completed and balanced. Frequently. Answer telephones. Frequently. Check guests in and out. Frequently. Complete other duties as assigned by supervisor to include cross training. Occasionally. Attend all mandatory meetings. Occasionally. Inform management of any control problems. PHYSICAL REQUIREMENTS SITTING: Frequently. Sitting behind a desk in a backed chair. STANDING/WALKING: Constantly. At the front desk on tile or carpet. CROUCHING (BEND AT KNEES): Frequently. Loading computer printers. KNEELING/CRAWLING: Rarely. STOOPING (BEND AT WAIST): Rarely. CLIMBING: Rarely. BALANCING: Rarely. LEG/FOOT USE: Rarely. REACHING (OVERHEAD/EXTENSION): Occasionally. Reaching across the desk to retrieve documents. HANDLING/GRASPING: Frequently. Sorting and filing of large quantities of paperwork. FINGERING/FEELING: Rarely. PUSHING/PULLING: Occasionally. Average weight: 5 lbs.; maximum weight: 25 lbs. LIFTING/CARRYING: Occasionally. Average weight: 5 lbs.; Frequently. Maximum weight: 25 lbs. OTHER PHYSICAL DEMANDS: Rarely. USE OF SENSES TALKING IN PERSON: Frequently. With guests, public and employees. TALKING ON TELEPHONE: Frequently. With guests, public and employees. OTHER SPEECH REQUIREMENTS: Occasionally. Using 2-way radios and pagers. HEARING IN PERSON: Frequently. With guests, public and employees. HEARING ON TELEPHONE: Frequently. With guests, public and employees. OTHER HEARING REQUIREMENTS: Occasionally. Using 2-way radios and pagers. NEAR VISION: Constantly. Corrected to 20/40 for paperwork and computer work. FAR VISION: Constantly. Corrected to 20/40. DEPTH PERCEPTION: Rarely. COLOR VISION: Rarely. FULL FIELD VISION: Rarely. SMELL: Frequently. Detect potential hazards and odors. MENTAL REQUIREMENTS INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Frequently. Professionally deal with difficult situations/people. DEADLINES/SHIFT WORK/OVERTIME: Constantly. Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes and cover shifts on short notice. FLEXIBILITY: Constantly. Need to work a variety of hours. Varied tasks under varied conditions. PACE: Frequently. Must change pace as business demands. HIGHLY REPETITIVE WORK: Constantly. Repeat the same routines every shift. ATTENTION TO DETAIL: Frequently. Very important to ensure accurate reporting and charging to guest accounts. OTHER PSYCHOLOGICAL DEMANDS: Frequently. Must be able to deal with paperwork, telephones and guests while maintaining a positive attitude. ENVIRONMENTAL SETTING SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED): Constantly. Adhere to safety standards and procedures. EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Rarely. OPERATION OF EQUIPMENT/TOOLS/VEHICLES: Constantly. Must be able to operate front office computers, posting machines, calculators, switchboard and NCR machines. #J-18808-Ljbffr