Business Analyst

SUMMARY:

The Business Analyst gathers and analyzes data to understand business needs, with a strong focus on sales operations, forecasting, and organization-wide processes and data. This role collaborates with cross-functional stakeholders to identify opportunities for improvement, document requirements, and deliver data-driven insights that enhance operational efficiency and decision-making for senior leadership.

This position also supports process optimization and reporting initiatives by leveraging modern tools, including AI-enabled technologies, to improve productivity, accuracy, and overall business outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales Demand Forecasting

• Execute key sales demand forecast processes within recurring Sales, Inventory, and Operations Planning (SIOP) across all products
• Own and maintain Sales Demand data, ensuring accuracy and integrity prior to stakeholder presentation

Reporting and Analysis

• Develop and deliver reports (dashboards) including sales performance, market trends, competitor analysis, operational efficiency, and KPI dashboards
• Analyze large datasets using tools such as SQL and Excel to identify trends, gaps, and opportunities, and translate findings into visualizations, dashboards, and reports for executives and other leadership
• Present findings using modern tools to support business decision-making

Corporate Performance

• Track and monitor goals and performance metrics on an ongoing basis
• Design and maintain dashboards and reports for leadership visibility on key KPI's and strategic objectives
• Evaluate effectiveness of sales strategies and provide data-driven recommendations
• Analyze sales funnel performance, conversion ratios, and backlog trends

Process Improvement & Business Analysis

• Identify process inefficiencies and recommend improvements to enhance productivity and operational effectiveness
• Map current ("As-Is") workflows to identify bottlenecks and design improved ("To-Be") processes that optimize operations
• Support cross-functional initiatives by collaborating with stakeholders to identify and document detailed business requirements through interviews, workshops, and surveys
• Act as a liaison between business stakeholders, developers, and technical teams to keep all parties aligned throughout the project lifecycle, from solution development through implementation
• Translate business requirements into functional specifications for technical teams, using artifacts such as user stories, use cases, and wireframes
• Assist in the rollout of new systems and process changes, including coordinating and leading User Acceptance Testing (UAT) to ensure solutions meet documented business needs

Systems & Data Management

• Maintain and ensure accuracy of data within CRM, ERP, and other business systems
• Support data integrity initiatives and develop processes to improve data quality
• Enter and manage data within systems as required
• Support system enhancements, integrations, or reporting improvements as needed

Corporate Financial Tools and Documentation

• Assist Finance in developing tools for gross margin, profitability, and financial analysis

Training and Support

• Support training initiatives related to systems, tools, and processes
• Assist with reporting and general administrative support
• Provide backup support to other teams as needed

AI & TECHNOLOGY UTILIZATION

• Utilize AI-powered tools (e.g., Microsoft Copilot, Claude, Power BI, Excel AI features) to support data analysis, reporting, and documentation
• Leverage AI to assist in identifying trends, summarizing data, and improving efficiency in routine tasks
• Apply critical thinking to validate AI-generated outputs and ensure accuracy
• Maintain data privacy and confidentiality when using AI tools
• Continuously learn and adopt emerging technologies relevant to business analysis
• Use AI tools to assist in drafting reports, documentation, and business insights

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree (B.A. or B.S.) in Business Administration, Aviation Management, Finance, or a related field
• 2-4 years of experience in business analysis, sales operations, or a related field preferred
• Equivalent combination of education and experience may be considered
• Professional certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA are a plus

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Technical Skills

• Strong proficiency in Microsoft Excel, including advanced data analysis and reporting capabilities
• Familiarity with CRM, ERP, or business systems
• Experience with data visualization tools such as Power BI, Databox, or Tableau preferred
• Basic understanding of SQL or data querying is preferred along with API integrations
• Familiarity with general project management and delivery methodologies such as Agile, Scrum, or the Software Development Life Cycle (SDLC) is a plus

Core Competencies

• Strong analytical and problem-solving skills
• Effective communication and ability to work cross-functionally
• Attention to detail and commitment to data accuracy
• Ability to manage multiple priorities in a fast-paced environment

ADDITIONAL REQUIREMENTS

• Ability to travel 10-20% domestically and internationally

PERFORMANCE ATTRIBUTES & COMPETENCIES

Leadership

• Vision & Strategic Thinking
• Energy & Drive
• Problem Solving

Interpersonal & Teamwork

• Team Collaboration
• Communication
• Persuasiveness

Personal & Intellectual

• Integrity
• Adaptability and Learning Agility
• Continuous Improvement Mindset

PHYSICAL DEMANDS

While performing the duties of this job, the person is occasionally required to stand, walk, sit, use hands to finger, reach with arms and hands, climb stairs, stoop, kneel, crouch, talk or hear. The person must occasionally lift and/or move up to 30lbs. The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to see, hear and understand speech, communicate, lift computer equipment, supplies and materials, and use office equipment and computers. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

WORK ENVIRONMENT

While performing the duties of this job, the person is exposed to weather conditions prevalent at the time and an air-conditioned and heated office. The noise level is occasionally high.

FreeFlight Systems & Flight Data Systems is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.