Advising Center Front Desk Assistant

Advising Center Front Desk Assistant

The Advising Center Front Desk Assistant provides front-line reception, student triage, and administrative support for an advising center serving approximately 7,000 students annually through walk-in, virtual, and scheduled advising services. This wage position supports daily advising operations by greeting students and visitors, assisting with sign-in and check-in processes, answering basic enrollment-related questions, and connecting students to the appropriate advising staff or campus resources.

Duties and tasks include:

• Greeting and welcoming NOVA students, prospective students, family members, and visitors for walk-in, virtual, and scheduled advising services.
• Serving as the first point of contact for the Advising Center and ensuring students are signed in, checked in, and routed appropriately using NOVAQ and other advising-related systems.
• Monitoring student flow during advising operational hours and communicating wait times, service updates, and student needs to advising staff.
• Answering basic questions related to advising, enrollment, student accounts, technology access, MFA, MS Teams, pre-advising/post-advising support, and class registration.
• Referring students to the appropriate advising staff, campus office, or college resource when questions require additional support or expertise.
• Assisting with maintaining an organized, professional, and welcoming reception area.
• Supporting advising-related events, peak registration periods, and student service activities as needed.
• Communicating updates, concerns, and student traffic patterns to the supervisor and advising team.
• Working in person during assigned advising center operational hours.

Minimum qualifications include:

• Strong customer service skills and ability to interact professionally with students, families, visitors, faculty, and staff.
• Ability to communicate clearly and accurately, both verbally and in writing.
• Ability to adapt quickly and function in a fast-paced student services environment.
• Ability to maintain professionalism, patience, and attention to detail while managing multiple student inquiries.
• General understanding of basic computer use and ability to learn college systems such as NOVAQ, MS Teams, MFA, student account login tools, and advising-related platforms.
• Ability to follow college policies, procedures, and confidentiality expectations.
• Ability to consult with the supervisor, advising staff, or other campus offices when additional guidance is needed.
• Ability to work independently, follow directions, and support students in a professional front-desk environment.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer.

Virginia Department of Human Resource Management