Customer Service/Call Center

Description:

Job Title: Analyst III Business Process Transactions - REMOTE Responsibilities • Answer customer inquiries by providing high-quality responses • Efficiently process transactions and track responses to ensure completion. • Enhance and strengthen relationships between our clients and customers by using strong communication skills, keen listening skills, and empathy. • Efficiently access and navigate systems to provide a complete and integrated response to the customer's inquiry. • Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills. Required Qualifications • High school diploma or equivalent required. • Proficiency with PC and Microsoft Office • Customer service experience required. • Ability to work a shift during the hours of operation • Must be flexible with overtime; shifts may occasionally change based on business needs. • A passion for serving customers and a personal commitment to attendance in a dynamic, fast-paced environment. Preferred Qualifications • Prior call center experience preferred. NOTE: - Must be legally authorized to work in the United States without requiring sponsorship now or in the future. - Must be able to successfully pass Background screening requirements, including criminal history and education. - Must be available to work OT, evenings and/or weekends.