Founding Customer Success Manager
Krea
Founding Customer Success Manager
We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.
What You'll Do
Own post-sale customer success: onboarding, adoption, renewals, and expansion
Help customers integrate Krea into their creative workflows and daily work
Drive product adoption across our core customer profiles
Communicate new feature and product updates (we ship weekly)
Track usage and customer signals to help customers get more value
Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal
Program manage webinars and workshops in partnership with our creative leads, from planning content through execution
Share customer feedback with the product and marketing teams and help shape what we build
What We're Looking For
Experience in Customer Success or Account Management
Commercially minded, with a track record of renewing and growing customer accounts
Product-focused mindset, with experience in onboarding and implementation
Strong communication and interpersonal skills - you're great at building and maintaining relationships
Proactive, ownership-driven attitude and comfort working in an early-stage environment
Nice To Have
A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
Strong understanding of creative workflows
What We Offer
Team: Work alongside a world-class team building the future of AI creative tooling
Impact: Significant scope and company-wide impact
Competitive compensation: Generous salary & equity packages
Health & wellness: 100% health & 99% dental/vision insurance premiums covered for employees, health FSA accounts, & long-term disability coverage
Time off: Flexible PTO policy
Financial planning: 401k with a 4% company-sponsored match
Meals in the office: Breakfast, lunch, dinner - you name it, we'll cover it
Transit: Ubers covered to & from the office
Sponsorship: We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3).
And more!
Please note the above benefits & perks are for full-time employees
Krea$132k - $176k
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