Bilingual Pharmacy Technician

Job Description

Job Description

Job Description:

The Pharmacy Technician is responsible for guiding providers and insured members regarding medication rejections, prior authorizations, duplicate therapies, among other matters.

Essential Functions:

• Receive calls from community pharmacies for medication authorization requests.

• Process medication authorization requests according to the health care insurer’s authorized lists.

• Consult the Pharmacist regarding medication authorization requests, if necessary.

• Use computer systems according to the received calls (e.g., Facets, PICA, Caremark, WHI, etc.).

• Receive prescriptions via fax, forward them to the health care insurer, and deliver a copy to the supervisor.

• Document received calls including the caller’s name, time, member contract number, drug name, and call process.

• Ensure confidentiality and compliance with all applicable state and federal regulations for Health Call Centers, including HIPAA and internal policies for the disposal of confidential information.

• Immediately notify the supervisor of any exposure to Protected Health Information.

• Comply with core trainings and all procedures established by regulatory agencies and contractual requirements.

Requirements:

• Pharmacy Technician degree

• One (1) year of experience handling medications

• Valid license and registration to practice in Puerto Rico

• Customer service experience

• Experience using computer systems

• Excellent verbal and written communication skills

• Fully bilingual (English and Spanish)

• Availability for rotating 8-hour shifts, 24/7 (including weekends and holidays). Shift differential pay is provided

What are the benefits of joining our team?

• Health and Life Insurance

• 401(k) Retirement Plan

• Paid leave benefits

• On-the-job training in regulatory and healthcare topics

• Free Employee Health and Wellness Programs

• Opportunities for professional growth and development

• Contribute to the health and well-being of the population

Position Type: Full-time / Regular Contract

Work Location: Hybrid remote in Guaynabo or Mayagüez, PR (requires fully in-person training)

We look forward to receiving your application!

EQUAL OPPORTUNITY EMPLOYER – (EEOC)