Call Center Representative

Propel Bank – San Juan, Puerto Rico Propel Bank. Built for Banks. Powered by Fintech. Propel Bank is a next-generation bank purpose-built to serve other banks. Backed by Propel Holdings’ 14+ years of fintech innovation, we combine the speed, technology and AI-powered infrastructure of a fintech with the regulatory rigor of a licensed bank. Licensed as an International Financial Entity (IFE) in Puerto Rico and regulated by the Office of the Commissioner of Financial Institutions, Propel Bank operates at the highest standards of compliance while enabling transformational bank-to-bank partnerships across the U.S., Canada, the U.K. and beyond. We help banks expand digital lending, modernize their capabilities and deliver faster, smarter financial solutions to their customers. Our platform is global. Our partnerships are mutual. Our standard is trust. Our mission is simple: bring fintech innovation inside the regulated banking system to create scalable, responsible financial opportunity. We are building a new world of financial opportunity, and we are just getting started. Position Summary The Call Center Representative serves as a key point of contact for Propel Bank customers, delivering accurate, timely, and professional service. This role supports customer acquisition and retention by handling inquiries, processing loan applications, and promoting Propel Bank products with confidence and efficiency. Responsibilities

• Manage inbound and outbound customer calls in a high-volume environment
• Utilize multiple web-based systems to investigate, verify, and document

customer information * Review, verify, and update loan applications to determine customer eligibility

• Respond to customer inquiries with accuracy, professionalism, and urgency
• Generate new business by converting inbound inquiries into new customer

accounts * Serve as a knowledgeable resource on Propel Bank products and services to build customer trust * Collaborate with team members to achieve individual and departmental performance goals Qualifications * Fully bilingual in English and Spanish with advanced verbal and written proficiency

• High school diploma or equivalent required
• Minimum of one year of customer service or call center experience in a

sales-focused environment

• Strong communication skills and customer-focused mindset
• Proficiency with Microsoft Office and internet-based applications
• Ability to perform effectively in a fast-paced, goal-driven environment
• Proven capability to manage high call volumes while maintaining a

professional and personable approach Benefits to Joining Propel Bank

• Real growth and promotion opportunities
• Incredible, entrepreneurial culture
• Mission‑driven fintech with real customer impact
• Competitive total rewards
• Diverse, inclusive workplace with accommodations

Compensation Package * $17.00/hr Those who meet service or hours requirements are also eligible for: monthly benefits allowance and paid holidays/vacation/sick. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Final compensation is determined by market conditions, location, and the candidate’s experience, skills, and education. This role may also be eligible for performance-based incentive programs and total compensation may include variable incentives, such as bonuses and commissions. This posting is for an existing vacancy within our organization. Our Culture Propel Bank’s culture is a high‑performance, mission‑driven, and entrepreneurial environment with strong emphasis on meritocracy, development, and inclusive, respectful ways of working in a regulated financial setting. Commitment to Diversity & Inclusion Propel Bank welcomes and encourages applications from all groups, including Indigenous peoples, women, visible minorities, persons with disabilities, people from gender and sexually diverse communities, and those with intersectional identities. Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements when submitting your application and we will work with you to meet your needs. AI Disclosure We use AI to assist in reviewing applications and assessing candidates. These tools support our recruitment team, however, all hiring decisions are made by our trained hiring managers and recruitment professionals, not AI.