Customer Service Representative

Job Description

Job Description

PRINCIPAL RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Fields customer service inquiries and processes transactions of low level complexity within business segment independently and proficiently: Communicates concise and accurate information. Confirms understanding of customer needs, issues, and requests. Serves as the customer's advocate by solving problems on the customers behalf by engaging the right department and people within EC Waste. Escalates more complex issues to appropriate level. Uses authorized system to gather information, provide information, and/or update customer records. Provides standard information and education regarding service options, charges, billing, and contracts. Adheres to service and operational standards established for the call center, including quality, productivity, Service Machine, safety and timeliness goals.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#2233

Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.