Learning and Development Lead

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc. , the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the Team The Network Innovation Office (NIO) is responsible for how new ideas, vendors, and operational changes are introduced to the Home Instead franchise network. We serve as the bridge between corporate strategy and network execution — vetting what comes in, managing how it gets tested, and determining what earns the right to scale. Our work spans change management, learning & development (L&D), strategic partnerships, vendor adoption strategy, pilot design and management, and cross-functional coordination to support and engender network growth. We partner closely with Franchise Business Consultants, Data, Marketing, Sales, Legal, Engineering, and external vendors. Our mandate is to move fast, drive tangible results, and protect the network from unvalidated change while accelerating the adoption of what works.

About the Role The Network Learning and Development Lead is responsible for the overall learning and development training strategy for the franchise network — designing, building, implementing, measuring, and managing training programs, materials, content, and resources. As the Network Learning & Development Lead, you will own the end-to-end learning lifecycle for everything the NIO deploys to the franchise network. When we launch a new tool, roll out a new process, or scale a validated pilot, you are the person who ensures the people across the network — franchise owners, office staff, Care Pros, and HQ teams — are prepared to adopt it, execute it well, and sustain it over time. This role is equal parts learning design and project management. You will partner with subject matter experts (SMEs) across the organization to rapidly develop high-quality training — extracting their knowledge, structuring it into effective learning experiences, and managing the production process so that content ships on time and at a standard appropriate for adult professionals. You will also measure whether your training actually works: tracking who completes it, whether their behavior changes, and whether trained participants outperform control groups. When you are not building or delivering training, you will contribute to the NIO’s broader project portfolio, applying your project management skills to help drive initiatives forward. This role is ideal for someone who brings deep L&D expertise but also has the project management discipline to move work through a complex organization on a timeline. You should be comfortable working with SMEs who are busy and imperfect collaborators, managing multiple deliverables in parallel, and using data to demonstrate impact, not just completion. This role requires availability during general company working hours but specific start and stop times are flexible based on geographical location. Occasional travel is required for key quarterly, semi-annual, and annual events including regional meetings and franchise owner conferences.