Office & Operations Lead

Job Description

Job Description

Role title:

Office & Operations Lead

About Sage:

Want a meaningful career where you can make a difference in people's lives? We're on a mission to provide the best care and quality of life for older adults - and we need your energy, skills, and creativity!

At Sage Eldercare Solutions, we're setting the standard for excellence in eldercare. Forget stuffy offices and rigid rules - we're a fast-paced, close-knit group who support each other and get creative to help create the best outcomes for our clients.

Since 2001, we've made it our goal to enhance quality of life through understanding clients' unique needs. Our team of nurses, social workers, and gerontologists act as advocates, counselors, and problem solvers to address physical, social, and emotional well-being. We have art, music, and recreational therapists who enrich the quality of our clients' lives. And we have care providers who bring amazing passion and attention to detail to their work along with a team of dedicated home care managers who support them and help them shine.

About the team:

You'll serve as the organizational backbone of #AllSage by creating seamless administrative operations and exceptional client and employee experiences that embody our people-first culture.

You'll be joining our People team, deeply integrated with every service area of Sage Eldercare Solutions and The Hummingbird Project, in a role where sharp operational instincts and real heart are equally valued.

Our team leads with creativity, isn't afraid to experiment with new ideas and tools, and cares as much about each other's wellbeing as we do about the excellence of our work. If you want a role where your organizational superpowers matter as much as your humanity, we'd love to meet you.

What you'll do:

Client/Employee Experience & Office Management

• Serve as the welcoming face of Sage
• Answer the main office phone line and ensure timely follow-up on voicemails
• Welcome visitors, new hires, and team members to the office Monday-Friday, 9am-5pm

Operations & Administration

• Oversee office operations, including facility management and safety protocols
• Complete weekly PO box / bank runs and other errands as needed
• Manage office supplies, equipment, and vendor relationships/service contracts (e.g., Verizon, T-Mobile, Zoom, Google Workspace, IT vendor)
• Own the office expense budget
• Oversee documentation processes and keep the Operations Resource Guide and policies current

Technology & Communications

• Manage office phone lines and cell phones (Verizon and T-Mobile)
• Coordinate #AllSage technology and software systems
• Manage Google Workspace and company-wide communication lists

Project Management & Event Planning

• Lead employee event planning and coordination: holiday/gratitude party, company picnic, quarterly summits and lunches, and Company All Hands
• Manage employee recognition programs (birthdays, work anniversaries, seasonal projects) and swag/holiday initiatives
• Support new hire onboarding and facilitate administrative orientation
• Maintain company calendars and coordinate team meetings
• Collaborate with and support the People Ops team on people/culture programs & initiatives

Cross-Functional & Special Projects

• Serve as a cross-functional point of contact for administrative and operational questions across service groups
• Lead our #AllSage Operations working group - owning special projects that span across multiple teams

Who you are:

• Able to work in-office 5 days/week in Burlingame, CA
• 3+ years of hands-on administrative or operations experience
• Actively uses AI in your day-to-day work with genuine curiosity to keep learning and experimenting with it
• Proven reliability and follow-through: does what you say you'll do, without reminders
• Comfortable owning outcomes independently - can run the budget, vendors, and events
• Proficient in Google Workspace and Asana (or similar PM tool) from day one
• Warm, personable communicator - comfortable being the welcoming voice and face of Sage all day
• Calm under pressure, able to juggle competing priorities (phone coverage, walk-ins, events, vendors) without dropping balls
• Passionate about making a difference in the lives of older adults

Why Sage?

• We are living our mission and are creating great outcomes for clients every day
• We focus on quality of life for our clients AND our employees - emphasizing work-life balance and wellbeing
• We're a forward-thinking organization that values your creativity and innovation
• We have a supportive, inclusive culture that embraces diverse perspectives and celebrates authenticity
• We offer professional growth through continuing education funds, mentorship, and promotion opportunities
• A few of our benefits include: PTO and paid holidays, health insurance (medical, dental, and vision), 401(k) employer match, and an annual gift when the company goals are met.

Sage Eldercare Solutions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Let's do work that matters! Apply now and join our ambitious efforts to provide the best possible quality of care and quality of life for our clients.

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Compensation: Salary of $95,000 - $110,000 Offered compensation will be determined based on education and experience.