Customer Service Representative

Our Client, a Banking organization, is looking for multiple Customer Service Representatives for their Hopewell, NJ location. Responsibilities Provide clear, accurate information regarding retirement accounts, balances, and plan options. Walk customers step-by-step through how to execute various account transactions, ensuring seamless processing. Complete financial transactions with high accuracy and attention to detail. Efficiently toggle between multiple screens and software applications while keeping clients fully engaged on the line. Quickly and accurately type detailed call notes and client information into our systems in real time. Handle difficult situations with poise and professionalism, turning challenging moments into positive client experiences. Handle sensitive and confidential financial information with the utmost responsibility and discretion. Requirements Requirement of 2 or more years of customer service experience Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a Requirement Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise Positive attitude that embracing coaching as an opportunity to improvement in current role Ability to handle confidential matters and sensitive information in a responsible manner. H.S. Diploma or equivalent Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities

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