Membership Associate

Membership Associate

George Washington's Mount Vernon is seeking enthusiastic and service-oriented individuals for the role of Membership Associate. Reporting to the Membership Manager, the Membership Associates are frontline ambassadors of Mount Vernon's membership program. They are responsible for promoting onsite membership sales and renewals at various key locations across the estate, including the Ford Orientation Center, the exit of the exhibition gallery, shops, and restaurants. Additionally, they provide concierge-level service to members and help represent the membership program during special evening events.

This part-time position is ideal for individuals who are passionate about history, visitor experience, nonprofit engagement, and who have strong interpersonal and sales skills.

Compensation: starting at $16.00/hour

Expected Hours: up to 28 hours per week, including weekends, evenings, and holidays

Key Responsibilities

• Promote and facilitate onsite membership sales and renewals at designated locations, including the Ford Orientation Center, the exit of the exhibition galleries, shops, and restaurants.
• Engage with guests in a friendly, knowledgeable, and persuasive manner to encourage membership enrollment.
• Provide concierge-level service to current members, offering personalized assistance, information, and access support.
• Work collaboratively with other departments across the estate to encourage and facilitate membership sales.
• Represent the membership program during evening events by greeting guests and promoting on-the-spot membership enrollment or upgrades for current members.
• Represent Mount Vernon at neighborhood or regional events to promote the benefits of being a Mount Vernon member.
• Maintain a deep understanding of membership benefits, upcoming events, and Mount Vernon's mission to effectively communicate value to prospective and current members.
• Track and report membership sales activity and member feedback to the Membership Manager.
• Ensure the proper setup and organization of membership stations and materials.
• Assist with the coordination of onsite member experiences as needed.

Qualifications

• Bachelor's degree in Marketing, Nonprofit Management, Communications, or a related field preferred.
• Prior experience in customer service, sales, or visitor services, ideally in a museum, historic site, or nonprofit environment.
• Friendly, outgoing personality with strong interpersonal and communication skills.
• Sales-minded with the ability to meet performance goals in a visitor-focused environment.
• Ability to work a flexible schedule on-site, including weekends, holidays, and evening events.
• Reliable, punctual, and able to work both independently and as part of a team. Ability and willingness to work collaboratively across departments.
• Genuine interest in American history and the mission of George Washington's Mount Vernon.

Work Environment & Requirements

• Position requires standing for extended periods and working both indoors and outdoors in various weather conditions.
• This is an exclusively on-site position.
• Must be able to lift up to 20 lbs for event setup or supply restocking.

Benefits

• 403(b) Retirement plan with employer matching
• Employee recognition at 5 years of service
• Monthly employee events
• Employee referral program
• Flexible work schedule
• On-site Library
• Discount on Public Event Tickets
• Discount in the Mount Vernon Shops
• Discount at the Mount Vernon Inn and The General's Canteen
• Free Parking

The Mount Vernon Ladies' Association is dedicated to creating an inclusive environment for all employees. As an Equal Opportunity Employer, we are committed to building and retaining a team that represents a variety of skills, experiences, and perspectives. All employment decisions are based on business needs, job requirements, performance, and qualifications without regard to race, religion or belief, national or ethnic origin, gender/sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital or domestic partnership status, veteran and military status, family or parental status, or any other status protected under federal, state, or local law. The Mount Vernon Ladies' Association will not tolerate discrimination or harassment based on any of these characteristics.