FS8 - Front Desk Associate

Benefits Employee discounts Opportunity for advancement Training & development Location FS8 Ballston, 4001 9th St N, Arlington, VA 22203 What you'll do Greet members and guests warmly, create an energizing first impression, and maintain a positive studio atmosphere throughout every shift Book, reschedule, and follow up on class reservations - proactively ensuring every member gets into their next class Handle in‑studio membership sign‑ups, renewals, and questions about pricing, packages, and class formats Sell and assist with FS8 merchandise, keeping the retail area stocked, organized, and visually appealing Support social media efforts - capturing studio content, posting Stories, and engaging with the local wellness community online Assist with day-to-day administrative tasks including emails, scheduling support, and member communications Maintain a clean, tidy studio - sweeping, wiping down equipment, restocking supplies, and keeping common areas pristine Be a knowledgeable resource for members and prospects on classes, instructors, and the FS8 method Assist with studio set up and off‑site events Communicating any employee or client complaints and grievances to management, and supporting a timely and appropriate resolution Proactively identifying and reporting any visible maintenance or equipment issues to ensure a safe and seamless client experience Who you are Genuinely passionate about Pilates, fitness, and the wellness space - you live the lifestyle A natural communicator who is warm, articulate, and at ease talking with a wide range of people Detail‑oriented and organized, with the ability to juggle multiple tasks during busy class transitions Comfortable and confident on social media platforms (Instagram especially) A self‑starter who takes initiative and doesn't need to be asked twice Sales‑minded and excited to share and recommend memberships and merchandise Reliable, punctual, and proud of the space you help run Requirements Availability for a minimum of 15 hours per week, including consistent weekend shifts (Saturday and/or Sunday availability is required) Previous customer service, retail, or front desk experience preferred Experience with booking or studio management software a plus (Mindbody, etc.) Interest or background in Pilates, yoga, or group fitness strongly preferred Basic computer proficiency and comfort with digital communication tools Perks Complimentary FS8 Ballston classes Staff discounts on FS8 merchandise Be part of a close‑knit, passionate team in a growing global studio brand Opportunity to grow within the studio and take on additional responsibilities #J-18808-Ljbffr F45 Training - AWG