Client Service Associate

Client Service Associate New York, United States Position Summary The Client Services Associate is responsible for delivering exceptional customer service and day-to-day support to clients, employees, and visitors. This role serves as a key representative of SPS, ensuring requests are handled promptly, workplace services are delivered consistently, and the client environment remains professional and well organized. The ideal candidate is service-oriented, professional, detail-focused, and proactive, with excellent communication skills and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Client & Customer Service Serve as a professional and welcoming point of contact for clients, employees, and visitors. Provide responsive, courteous, and solution-oriented service. Receive, document, and coordinate client requests through the appropriate tracking system. Follow up on requests to ensure timely and satisfactory completion. Escalate issues or service concerns to the appropriate supervisor or manager. Maintain strong working relationships with clients and internal teams. Daily Operations Support daily workplace and client service operations to ensure a clean, organized, and professional environment. Perform routine inspections of assigned areas and identify service issues or opportunities for improvement. Coordinate with facilities, housekeeping, mailroom, shipping/receiving, and other service teams as required. Ensure conference rooms, common areas, reception areas, and other assigned spaces are properly prepared and maintained. Assist with meeting, event, and special project support as directed. Maintain accurate daily logs, checklists, and service records. Service Request Management Receive and accurately document client requests. Prioritize requests based on urgency and business impact. Coordinate with internal teams and vendors to ensure requests are completed within established timelines. Monitor outstanding requests and communicate status updates to clients. Escalate unresolved or recurring issues appropriately. Administrative Support Assist with reporting, scheduling, inventory tracking, and other administrative activities. Maintain accurate records and documentation. Monitor supplies and report inventory shortages before they impact service. Assist with monthly metrics, KPIs, and service reporting as required. Support special projects and client initiatives. Safety, Security & Compliance Follow all SPS, client, safety, security, and site-specific policies and procedures. Maintain a safe and professional work environment. Immediately report safety, security, maintenance, or other operational concerns. Protect confidential client and employee information. Follow all required OSHA and workplace safety practices. Qualifications High school diploma or equivalent required. 13 years of customer service, hospitality, facilities, workplace services, office services, or related experience preferred. Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Professional, polished, and approachable demeanor. Strong attention to detail and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Proficient with Microsoft Office and comfortable learning client and company systems. Ability to work independently while collaborating effectively with a team. Reliable, flexible, and committed to delivering high-quality service. Preferred Attributes Hospitality or corporate workplace services experience. Experience supporting corporate clients, executive offices, or high-touch environments. Strong problem-solving and follow-through skills. Ability to anticipate client needs and proactively address service issues. Experience working with KPIs, SLAs, ticketing systems, or service tracking platforms. Success in This Role The successful Client Services Associate will consistently deliver professional, responsive, and high-quality service, ensuring client requests are handled efficiently and the workplace experience reflects SPS's commitment to service excellence. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $19 - $20 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason. Bonuses: Are available for employee and client referrals for current employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You