Housing Case Manager

Role Overview TheContinuum of Care (CoC)Housing Case Manager provides permanent supportive housing program participantswith case management and supportive services to helpmaintainhousing stability and prevent the occurrence or recurrence of homelessness. This role ensureshigh-qualityservice delivery,accuratedocumentation, and strong coordination with internal teams, property owners, and community partners. Areas of Accountability Case Management & Participant Support Assess participants’ eligibility and program appropriateness; obtain required enrollment documentation. Accepts Coordinated Access System referrals as assigned and follows established protocols to enroll clients into housing programs. Assistparticipants in securingappropriate housingbased on household size, composition, geographic preference, and other determinants. Provide case management throughon-sitevisits, phone consultations, and home visits. Develop individualized service plans with participant input addressing residential stability, income, education, and health-related goals. Demonstrate knowledge of community resources and coordinate linkages to services. Housing Program Operations Develop andmaintainstrong working relationships with property owners and property management. Assistclients with the housing search and rental application process. Educate clients on Fair Housing laws, tenant rights, and tenant responsibilities. Determinerent subsidy amountsin accordance withfederal guidelines. Perform Housing Quality Standards (HQS) inspections prior tomove‑inand annually. Secure all required documentation (e.g., W‑9, lease agreements, identification documents). Prepare andsubmitmonthly rent and utilityassistancecheck requestsin a timely manner. Maintain complete,accurate, andup‑to‑dateparticipanthard‑copyfiles. Maintain professional objectivity in emotionally charged situations. Perform other duties as assigned. Data Management & Compliance Maintain all data management requirements within the Homeless Management Information System (HMIS). Enter complete andaccurateclient information in compliance with agency protocols. Education, Licensure/Certification Requirements Bachelor’s degreeorcommensurateexperience; undergraduate degree in social work or closelyrelated field preferred. At least2yearsof case management or customer service experiencerequired. 2yearsof recent housing experience with local, state, and/or federal programs preferred. 2yearsof experience working with individuals and/or families experiencing homelessness preferred. Bilingual (English/Spanish) desired Experience, Skills/Abilities Related Requirements Strong interpersonal skills. Ability to multitask and manage competing priorities. Strong communicationskills—written and verbal. Strong organizational andtime‑managementskills. Attention to detail and accuracy. Continuing Education & Training Requirements Participates in training courses required by the agency, funding sources, and/or licensure bodies. #J-18808-Ljbffr Avenue 360 Health and Wellness