Automotive Customer Service Advisor

Customer Service AdvisorJiffy Lube / PVA Premium Velocity is hiring! Come join the team!We are seeking dependable, growth-minded Customer Service Advisor with strong communication and customer service skills. Ideal candidates can build rapport, explain products confidently, and excel in fast-paced, team-oriented environments. Customer service or sales experience is preferred, while automotive experience is not required. A valid driver's license is strongly preferred but not required.Job SummaryThe Customer Service Advisor supports customers through their entire visit—building trust, guiding service decisions, and performing basic automotive maintenance as a trained Lube Technician.Job DescriptionGreet customers, review service needs, and escort them from their vehiclesExplain promotions and available servicesProvide unbiased recommendations based on manufacturer guidelines and technician findingsCommunicate updates throughout the service processPerform preventative maintenance (oil changes, fluid top-offs, inspections, and replacements of basic components)Ensure quality work, review completed services with customers, and encourage return visitsPerform other duties as assignedRequirementsValid U.S. driver's license and authorization to work in the U.S. (no sponsorship)Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairsComfortable working in enclosed or semi-outdoor environmentsProven face-to-face customer service or sales experienceQualificationsExcellent customer service and communication skillsStrong listening and reasoning abilitiesConfident in overcoming objectionsPositive and energetic attitudeAbility to succeed in a fast-paced, team-oriented environmentCommitment to safety proceduresWillingness to train and growAbility to multitask effectivelyBenefitsEmployer/employee-funded medical, vision, and dental plans, prescription coverage, and telemedicine*Employer-funded basic life & AD&D*Bonus structure for JLU training completionEmployee discounts on parts and servicesOptional life, accident, disability, and critical illness plans*FSA and Dependent Care FSA*Employee assistance programs, will preparation, travel assistanceFull-time employeesEqual Opportunity EmployerJiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.