Office Services Specialist

Office Services Specialist

We are seeking an On-Site Services Specialist to support daily mail, copy, scanning, shipping, and receiving operations in a fast-paced office environment. This role involves regular customer interaction, operating office equipment, processing mail and packages, maintaining supplies, and providing excellent customer service. The ideal candidate is personable, detail-oriented, organized, dependable, and willing to learn new processes.

Responsibilities

• Provide front counter customer service and respond to phone calls and emails.
• Sort, prepare, scan, distribute, and process incoming and outgoing mail, packages, and fax transmissions.
• Operate high-volume copiers, document imaging systems, document management software, and related office equipment.
• Perform copying, binding, finishing, filing, document management, and archiving tasks.
• Open, save, transfer, and retrieve electronic files using established procedures.
• Maintain office and mailroom supply inventory, fulfill supply requests, and restock supplies throughout the facility.
• Perform daily equipment inspections, clear paper jams, and report equipment issues as needed.
• Maintain service logs, billing logs, meter readings, and inventory records.
• Deliver completed work to designated customer locations and answer questions regarding job requests.
• Perform shipping and receiving duties, including processing packages weighing up to 50 pounds.
• Occasionally assist with the loading dock, meeting room setup, building support, light maintenance, housekeeping, or occupant moves as assigned.
• Use bindery and mailroom equipment, including paper cutters, hole drills, shrink-wrap machines, postage meters, calculators, scanners, copiers, and related equipment.
• Perform other assigned duties and occasional overtime, including evenings or weekends, when required.

Requirements

• High school diploma or GED.
• 12 years of related office services, mailroom, copy center, or customer service experience preferred.
• Previous copy center experience is preferred.
• Valid driver's license may be required.
• Strong customer service, communication, and organizational skills.
• Basic PC skills, including Microsoft Office and email.
• Mathematical, filing, and recordkeeping skills.
• Ability to prioritize tasks, work accurately, and maintain attention to detail.
• Ability to operate office equipment, copiers, scanners, mail processing equipment, and document management systems.
• Ability to lift and move up to 5055 pounds, stand, walk, bend, reach, stretch, and perform other physical activities throughout the workday.
• Ability to work in a fast-paced office environment and travel between buildings if required.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Metasys Technologies, Inc.