Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to join a wholesale distribution organization in Lexington, Kentucky. This Contract to Permanent opportunity is ideal for someone who can balance strong customer service with confident account follow-up, helping maintain healthy payment cycles across commercial clients. The right candidate will bring prior collections experience, communicate effectively with customers, and support timely resolution of outstanding balances.

Essential Functions and Responsibilities

• Contact commercial customers regarding past-due invoices and work toward prompt, effective resolution of outstanding balances

• Maintain consistent communication with clients by phone and email while preserving positive business relationships

• Review account status, payment history, and aging reports to prioritize collection efforts effectively

• Collaborate with internal teams to investigate billing questions, payment discrepancies, and account concerns

• Negotiate practical payment arrangements when appropriate and follow up to ensure commitments are met

• Document collection activity, customer conversations, and next steps with accuracy and attention to detail

• Provide courteous service during difficult payment discussions while remaining focused on collection goals

• Previous experience in collections, including work with commercial accounts

• Ability to handle account follow-up with professionalism, tact, and persistence

• Strong customer service skills with the confidence to discuss overdue balances directly

• Familiarity with collection practices, account aging, and payment resolution processes

• Clear verbal and written communication skills for interacting with customers and internal partners

• Good organizational skills with the ability to manage multiple accounts and priorities

• Comfortable using standard business systems to track account activity and maintain records