Business Operations Manager

About the company the company's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Reporting into Partner Operations & Systems within Partner Experience, this role is the operations generalist behind the partner program - an ecosystem growing quickly, with volume growing faster and an operational layer still being designed. The role has two anchors: intake - owning the front door for new process requests and building the intake process itself - and flexibility, serving as the generalist allocated to the most pressing operational issue at the time. You'll serve as the central hub for partner experience, working cross-functionally with Finance, RevOps, Sales, Enablement, Product, and Legal to ensure seamless execution of partnership strategy. Key responsibilities Own intake for new process requests: triage, scope, and prioritize needs across the partner organization and decide what gets built Design new partner operations processes from zero to one: stand up the workflow, documentation, and requirements, and iterate with data Build new AI automations with Claude: create and run Claude-powered automations and AI workflows across partner operations, taking them from prototype to production and improving them with use Take on special operations projects: join small cross-functional teams on priority initiatives Run the process and data side of registrations, referrals, incentives, applications, and onboarding, keeping the data decision-grade Encode program policy in the systems: work with program owners so rules are enforced by systems, and own data hygiene for the partner record of truth Enable partners and internal teams: build the guidance partners, Partner Managers, and Account Executives need for new initiatives Collaborate across go-to-market: partner with Sales, Finance, Enablement, Marketing, and Revenue Operations to stay aligned with the business Measure what matters: establish service levels and report on volume, cycle time, and the metrics that show what to fix next Minimum qualifications 4+ years in management consulting or investment banking, ideally paired with 1-3+ years in business operations, partner/channel operations, product operations, or a comparable role at an AI, enterprise software, or technology company Strong project management ability with experience influencing cross-functional operational initiatives Hands-on experience creating AI workflows with Claude or similar tools, and comfort running and improving them at operational volume Experience with data analysis tools and reporting platforms (e.g., Hex, Looker, or similar) Analytical mindset with the ability to derive actionable insights from complex datasets Preferred qualifications Experience with deal registration systems, partner relationship management (PRM) platforms, and commission management tools Previous experience at an AI/ML or other fast-scaling technology company Experience with partner or channel program design, including tiering and program benefits Hands-on Salesforce experience, including reporting, data imports, and workflow configuration A track record of standing up operational processes, service levels, and reporting from scratch Experience on a tiger team or task force assembled to solve high-priority problems quickly The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $170,000-$215,000 USD LogisticsMinimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professi #J-18808-Ljbffr