Medical Support Assistant (Advanced)

Advanced Medical Support AssistantThe Advanced Medical Support Assistant (MSA) is assigned to Radiology Service, which provides specialized diagnostic and interventional imaging services throughout the medical center and six Community Based Outpatient Clinics. Typical duties include, but are not limited to:The Advanced MSA performs receptionist duties, customer service and other duties assigned to the proper and timely treatment of patients and maintains appointment schedules for Radiology staff.Will assist with clinical access contingency plans and adjust appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.Presents knowledge of the Computerized Patient Record System (CPRS) and the VISTA/Rad Picture Archiving System (PACS) and the process to access a patient's record, review the images and make selections for printing.Contacts patients within 24 to 48 hours prior to the appointment concerning a scheduled imaging appointment and provide education pertinent to the procedure. They will ensure a follow-up on appointment no-shows to ascertain the reason, answer any questions and re-schedule the procedure at a future convenient day and time according to the VHA Radiology Scheduling policy guidelines.Interacts in a caring, compassionate manner when explaining procedures to Veterans both in person and on the phone. Incumbents must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.Possess knowledge of the duties, priorities, commitments, and goals of the service in order to perform routine and non-routine assignments in the areas of customer service, and office automation.Utilizes the Microsoft programs, such as Word, Excel, Outlook and Teams to store, retrieve documents, files, activate printers and transmit and receive electronic mail. The Advanced MSA performs miscellaneous office automation and desktop publishing tasks, such as drafting forms and spreadsheets, work shift schedules, timesheets, patient education sheets, database reports etc.May serve as a backup timekeeper for the Radiology and Nuclear Medicine Service staff that includes a variety of rotating and compressed work schedules and night differential, holiday pay, etc.Work Schedule: Monday - Friday, 8:00am - 4:30pm, or 7:00am - 3:30pmRecruitment/Relocation Incentives (Sign-on Bonus): Not AuthorizedPermanent Change of Station (Relocation Assistance): Not AuthorizedPay: Competitive salary and regular salary increases.Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: FS 61007Permanent Change of Station (PCS): Not Authorized