Bilingual Call Center Representative

Collections Department Team Member

Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 15 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in nine states.

Perdue Brandon is a high-volume collection firm that offers a professional, yet casual environment. We are in search of a team member for our Collections Department to assist in the collection of delinquent tax accounts through varying communication methods and possible suit preparation.

We pay our Call Center Representatives a competitive wage of $15.00/hour.

Essential Job Functions:

• Receive high volume of inbound phone calls
• Make outbound calls to account owners
• Track correspondence sent, received or requiring further action in account management system
• Research owner contact information as needed
• Meet daily, weekly and monthly production objectives
• Be accountable for call quality, attendance, and adherence to work schedule results

Experience Requirement(s):

• Previous office experience (Preferred)
• Experience in a law office, collections environment or tax office (Preferred)
• Experience in customer service (Preferred)

Education Requirement(s):

• High school diploma or equivalent (Required)
• Some college (Preferred)

Competencies / Skills

Essential Skills:

• Strong oral and written communication skills
• Proficiency in Microsoft Office, specifically Word, Excel and Outlook
• Ability to meet deadlines, work under pressure and prioritize tasks
• Strict attention to detail
• Ability to work independently
• Strong proficiency at multi-tasking
• Punctuality and dependability

Preferred Skills:

• Decision-making skills
• Ability to work independently and make decisions that balance the interests of the firm and the customer
• Conflict Resolution skills: Customers can be difficult, and you need to be able to respond to difficult behavior with diplomacy and tact
• Ability to work under pressure: Candidates must demonstrate a healthy response to stressful situations
• Adaptability and Teamwork: Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals

Work Environment:

• Sitting at a computer most of the day
• Utilizing a headset and being on the phone frequently
• On the job training
• Annual performance reviews

Are you ready to join our team?

If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!