IT Support Specialist

Career Opportunities with Satellites Unlimited A great place to work. Careers at Satellites Unlimited Share with friends or Subscribe! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Location: Birmingham, Alabama — On-site Level: Entry-level Department: Information Technology Travel: Occasional travel between company locations, including overnight travel, may be required The Opportunity We are seeking an IT Support Specialist to provide responsive, professional technical support to employees across multiple company locations. This is an entry-level opportunity for someone with a solid technical foundation, strong troubleshooting instincts, and an interest in developing a career in information technology. You will support Windows computers, mobile devices, user accounts, business applications, network connectivity, and internal proprietary systems. You will work closely with other IT team members to resolve support requests, prepare equipment, maintain accurate documentation, and ensure employees have reliable access to the technology they need. Key Responsibilities Respond to and resolve technical support requests submitted through Freshdesk, phone, email, and approved support channels. Troubleshoot Windows 11 computers, printers, peripherals, software, and basic network connectivity issues. Create, update, disable, and troubleshoot user accounts in Active Directory, Google Workspace, and other authorized systems. Configure and deploy computers, mobile devices, and related equipment for new and existing employees. Enroll, configure, and support company-owned mobile devices using Hexnode and related mobile‑device management tools. Support Wi‑Fi, VPN, internet connectivity, and basic wired‑network issues. Assist employees with Google Workspace applications, including Gmail, Drive, Docs, Sheets, Calendar, and shared resources. Support internal proprietary applications and escalade complex issues to the appropriate internal team or vendor. Document troubleshooting steps, resolutions, equipment assignments, and user communications in the ticketing system. Follow established procedures for employee onboarding, offboarding, access changes, equipment returns, and device replacements. Maintain accurate hardware, software, and mobile‑device inventory records. Assist with software installation, operating‑system updates, security tools, and endpoint compliance. Protect confidential company and employee information by following access‑control and cybersecurity policies. Communicate technical information clearly and professionally to users with varying levels of technical experience. Participate in IT projects and other technical assignments as needed. Travel occasionally between company locations to deploy equipment, troubleshoot issues, or support company operations. Some assignments may require overnight travel. Technical Requirements — Must-Haves High school diploma or equivalent. Foundational knowledge of Windows 11 configuration and troubleshooting. Basic understanding of computer hardware, software installation, user accounts, permissions, and network connectivity. Ability to troubleshoot common issues involving laptops, desktops, printers, mobile devices, Wi‑Fi, and business applications. Strong customer‑service, communication, organization, and problem‑solving skills. Ability to document work accurately and manage multiple support requests. Willingness to learn unfamiliar applications and internal proprietary systems. Ability to work on‑site in Birmingham, Alabama. Ability and willingness to travel between company locations, including occasional overnight travel. Valid driver’s license and reliable transportation, subject to applicable company travel policies. Ability to lift and move computers, monitors, printers, and related equipment, with or without reasonable accommodation. Preferred Qualifications — Nice‑to‑Haves Associate degree, technical diploma, certification, or coursework in information technology or a related field. Previous help‑desk, technical‑support, customer‑service, internship, or hands‑on lab experience. Familiarity with Active Directory and basic user and group administration. Experience with Google Workspace administration or end‑user support. Exposure to Freshdesk or another ticket‑management platform. Familiarity with Hexnode or another mobile‑device management platform. Basic knowledge of TCP/IP, DNS, DHCP, VPNs, Wi‑Fi, and network troubleshooting. CompTIA A+, Network+, Google IT Support, Microsoft, or similar entry‑level certification. Equivalent education, certifications, personal projects, internships, and relevant hands‑on experience will be considered. Operating systems: Windows 11 Identity and access: Microsoft Active Directory Productivity: Google Workspace Ticket management: Freshdesk Device management: Hexnode Support areas: Computers, mobile devices, printers, networking, Wi‑Fi, VPN, and user access Business applications: Internal proprietary systems and third‑party platforms Benefits and Perks Benefits should be updated to reflect the company’s actual offerings and may include: Health, dental, and vision insurance Paid time off and company holidays Mileage reimbursement or company‑paid travel expenses Training and professional‑certification opportunities Career development within the IT department We are an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds and provide reasonable accommodations throughout the hiring process. #J-18808-Ljbffr