Business Office Manager

Description

Brightwater Senior Living of Highland, an Independent Living, Assisted Living, and Memory Care senior living community, is seeking a knowledgeable Business Office Manager with experience. We are proud to offer the highest quality engagement, dining, and health support services, and a team that truly cares for our residents. We are always looking for compassionate, teamwork-oriented professionals to join our team. Every team member in a Brightwater community embodies the mission of our company: to inspire hope and enhance the lives of our residents through the creation of an unparalleled experience.

Position Summary:

Perform community accounting functions (Payables, Receivables, Payroll) and general office and clerical duties. Support and perform general marketing duties. Directly oversee Receptionist.

Essential Duties & Responsibilities:

• Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).
• Assist in educating and training employees through conducting new employee orientation and regular education and training classes, including all requirement of federal and state or provincial regulations.
• Directly oversee Receptionist duties, including but not limited to:

ØCompleting monthly work schedule for Receptionist;

ØAssuring all clerical functions are performed correctly;

ØArrange coverage of reception desk during break and lunch periods.

ØGraciously greet all visitors and politely assist them as necessary.

ØPromptly answer telephone, directing calls to appropriate persons or relaying messages.

ØMonitor resident call system and assure staff response (if call systems adjacent to reception desk).

• Perform Accounts Receivable duties, including but not limited to:

ØCompleting resident move-in, intra-community transfer, move-out, and rental and service tier adjustment information;

ØRecording, prepare, and reporting deposits received from prospective residents;

ØOperates Point of Sale (POS) systems;

• Perform Accounts Payable duties, including but not limited to:

ØEntering invoices into company accounting system;

ØCompleting and submitting check requests;

ØCompleting credit card reconciliation;

ØCompleting Deposit Refund Requests;

ØDistributing checks to vendors;

• Assist Sales & Marketing team, including but not limited to:

Ø Fill-in touring responsibilities for prospective residents;

Ø Covering the entering of prospective resident information into marketing contact system;

Ø Maintaining the Tour Guide with current Rate Sheets and Suite Availability at reception desk.

Requirements

Qualifications:

• Have 2 or more years Accounting Experience.
• High level of confidentiality and professionalism.
• Demonstrate ability to communicate effectively in English, both verbally and in writing.
• Maintain CPR and first aid certification.
• Maintain any certifications as required by state or provincial regulations.