Marketplace Operations Specialist

Marketplace Operations Manager

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre.

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces®.

We are looking for a Marketplace Operations Manager to build and oversee back end operations for TikTok Shop. This is a full-time role on the Current team (the influencer/social commerce division of Pattern).

Essential Duties and Responsibilities

• Oversee the back end operations for all brand partners onboarding via the Pattern store or their own brand handle on TikTok Shop.
• Manage day-to-day operations of TikTok Shop including but not limited to inventory management, order processing, and listing creation.
• Collaborate with key internal cross functional partners across multiple teams to align on assortment, pricing, shipping, etc.
• Build relationships with external stakeholders across TikTok and Pattern brand partners to ensure all Shops are on-boarded successfully and as seamlessly as possible.
• Be data obsessed - monitor overall shop health, listing violations, and product launches via the TikTok Seller Center to ensure the Pattern store remains in good standing.
• Uphold company and marketplace policies related to terms of service, compliance, and privacy, including monitoring overall account health & listing violations.
• Monitor and analyze GMV to track performance, identify trends, and provide data-driven decisions to drive strategy in partnership with multiple stakeholders (content, sales, product, etc)
• Support the implementation of new features, tools, and technologies to enhance the functionality and user experience of TikTok Shop.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• 2-3 years of experience working in e-commerce; brand, agency, or marketplace experience preferred.
• A strong analytical approach to business, with experience making high quality decisions in a rapidly evolving environment
• Clear and effective communication skills, with the ability to speak to a broad range of key internal and external stakeholders (mid - high level executives)
• A data driven mindset with a results oriented approach to driving a business
• Familiarity with TikTok Shop is strongly preferred, but not required
• Skills - Excel/Google Sheets, Presentations, Tableau/BI

Physical Demands

• Manual Dexterity: Typing or otherwise working primarily with hands or fingers in an office environment.
• Sedentary work: Lifting, carrying, pushing, pulling, or otherwise moving objects, including computers, papers, and other general office equipment.
• Seeing: The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.
• Talking: Expressing or exchanging ideas by means of the spoken word in activities where detailed or important spoken instructions must be conveyed to other workers accurately.
• Hearing: Perceiving the nature of sounds at normal speaking levels and having the ability to receive detailed information through oral communication, by phone or in person.

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.