Pinwheel Kitchen Supervisor

Pinwheel Kitchen Shift Supervisor

The Pinwheel Kitchen Shift Supervisor enriches guest and team experiences by leading shifts with consistency, real-time coaching, and a focus on safety and quality. This role ensures every shift delivers exceptional Pinwheel food and service, fostering team accountability and meaningful connections that advance New Holland's mission and vision.

The Pinwheel Kitchen Shift Supervisor oversees shift operations within the Pinwheel Kitchen, ensuring food quality, cleanliness, safety, and guest ready execution. This role leads and supports team members during active service, maintains standards, and assists with prep, stocking, ordering needs, and guest service as required.

Accountability Chart

• Maintain standards for daily production: Ensure consistent food quality, portioning, pace, cleanliness, and safety during assigned shifts
• Work with Manager on purchasing and inventory process: Assist with ordering, receiving, stock levels, and variance reporting
• Interview, train, and support hiring: Help onboard, train, and develop team members under Manager direction
• Respond to customer concerns and accurate cash handling: Address guest issues promptly and oversee accurate transactions/documentation

Key Responsibilities

• Lead and act in a manner consistent with our Mission, Vision & Values
• Provide real-time leadership, coaching, and accountability to the team during service
• Oversee shift execution including station readiness, stocking, cleanliness, and organization of all BOH areas
• Enforce consistent recipe execution, portioning, rotation, temperature controls, and food safety standards
• Monitor and communicate ordering/receiving needs; verify product quality and freshness
• Support accurate cash handling, comps/discounts, documentation, and end-of-shift procedures
• Partner with the Kitchen Manager on operational improvements, opening/closing, and team development
• Lead by example through active participation in prep, line work, cleaning, and guest support as needed

Required Qualifications

• Prior leadership or supervisory experience in a fast-paced kitchen/restaurant environment
• Strong communication, coaching, and conflict-resolution skills with a team-first mindset
• Proven ability to multitask with urgency while upholding food quality, safety, and cleanliness
• Basic math proficiency and comfort with cash handling and documentation
• Flexible availability for nights, weekends, peak periods, and occasional extended shifts

Work Environment

• Standing for extended periods of time in a fast-paced service setting
• Frequent bending, reaching, and lifting up to 50 pounds

Reports To & Team

• Reports To: Pinwheel Kitchen Manager
• Team: Pinwheel Kitchen

Equal Opportunity Statement

New Holland Brewing Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability. Pursuant to the Americans with Disabilities Act (ADA), we provide reasonable accommodations to enable individuals with disabilities to perform essential functions. As part of our commitment to growth and development, New Holland reserves the right, as part of a succession or development plan, to fill a position without the role being posted.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.