Customer Service Coordinator

Job Description

Job Description

Job Title: Customer Service Coordinator

Company: Southeastern Underdeck

Location: Buford, GA

Position Type: Full-Time

Compensation: Competitive compensation structure (Note: Benefits are not currently offered)

About the Role

Southeastern Underdeck LLC is seeking a detail-oriented, proactive, and highly communicative Customer Service Coordinator to join our growing team. As the primary point of contact for our clients, you will play a crucial role in managing the customer journey—from the initial inquiry to final project follow-up.

The ideal candidate possesses exceptional organizational skills, a collaborative mindset, and the ability to maintain precise data integrity in a fast-paced environment. Because our company is expanding, we are looking for someone who is adaptable and eager to take on new tasks as they arise.

Key Responsibilities

Customer Engagement & Communication

• Serve as the first point of contact by answering phone calls, responding to initial email inquiries, and routing messages to the appropriate team members.
• Address pre-sale customer questions, concerns, and online requests, providing accurate information about our products and services.
• Deliver a customer-centric experience focused on building positive relationships and managing client reception.

Data Management & Quality Control (Jobber CRM)

• Utilize Jobber CRM to manage client files, ensuring all critical project data (including digital files, site takeoffs, and project photos) is accurate and complete.
• Conduct final reviews of job tickets with customers to confirm precise accessory selections, installation locations, and color choices.
• Maintain absolute attention to detail to ensure quotes and final job tickets match perfectly.

Scheduling & Logistics

• Schedule sales consultations and repair technician appointments in an efficient, geographically sensible manner.
• Create, update, and maintain physical and digital filing systems, documents, and online databases.
• Account Management & Administration
• Conduct post-job follow-up calls to ensure customer satisfaction.
• Manage accounts receivable (A/R) collection calls to clients.
• Perform general office duties, including maintaining common office areas, word processing, and handling occasional errands.

Qualifications & Skills

  Communication : Excellent verbal and written communication skills with a warm, professional, and pleasing personality.

  Technical Proficiency : Strong skills in Microsoft Excel and word processing applications, with prior experience utilizing CRM software (Jobber experience is a major plus).

  Detail-Oriented : Exceptional organizational, data analysis, and reporting skills where accuracy is paramount.

  Problem-Solving: Proven ability to multitask, prioritize effectively, and make sound decisions independently.

  Team Player : A collaborative mindset with the willingness to adapt to changing situations and take on new responsibilities as needed.