Customer Service Representative

Job Description Job Description
Are you passionate about delivering exceptional customer service and solving problems? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! We are partnering with a leading organization seeking Customer Service Representatives who will provide stellar service to their external clients. Youll serve as the first point of contact for inquiries and issues, ensuring top-level customer service standards are met. This is a chance to join a growing organization and team where youll find opportunities to develop, learn, and grow within a successful company. If you have a strong service background with passion and patience, apply today!
Work Model:
On-Site
8:00 AM 5:00 PM
Monday Friday
What You Will Do:
Answer inbound phone calls to address client questions and inquiries
Assist clients with providing information about accounts, request status, website enrollment, and accessibility
Assist agents with questions on products, services, and the status of requests
Troubleshoot and resolve issues over the phone to provide stellar customer service
Work with colleagues as well as internal and external customers to develop solutions for a range of customer challenges
Utilize multiple computer systems, applications, and procedure tools to access and identify information
What You Will Need to Be Successful:
High school diploma, GED, or equivalent education and experience (required)
Prior customer service experience (required), preferably in a business environment
Familiarity with insurance and related products (preferred)
Patient and understanding approach to customer service conversations
Excellent verbal and written communication skills, with the ability to answer questions
Strong attention to detail, organization, and mathematical skills
Ability to collaborate with employees, customers, and third parties
Proficiency with Microsoft Office Suite
Benefits Overview:
Health, dental, and vision insurance
401k
PTO
Interested and qualified candidates can contact Palmer Group at View phone number on click.appcast.io or email View email address on click.appcast.io.

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Company Description Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles.

From entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether youre looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve.

Our experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com. Company Description Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles. \r\n\r\nFrom entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether youre looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve. \r\n\r\nOur experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.