Patient Services Specialist/ Harborview Radiology Services
$21.82 per hourUniversity Of Washington
Patient Services Specialist 2
Harborview - Radiology Services has an outstanding opportunity for a Patient Services Specialist 2. Full-time Days, 100% FTE Mondays-Fridays/ 11:00am- 7:30pm On-site/No Telework
Position Highlights
- Conveniently located near public transportation
- Make a difference for the patients and employees we serve
- Opportunity to provide career growth
Primary Job Responsibilities
- Manage High-Volume Scheduling: Coordinate high-volume outpatient mammography screening appointments and monitor Epic queues to optimize clinic templates and minimize patient waitlists.
- Acquire External Imaging Records: Proactively reach out to outside healthcare facilities to request, expedite, and track historical mammography films and radiologic reports needed for clinical comparison.
- Process Medical Image Intake: Coordinate the technical upload and data reconciliation of external medical images and reports into the UW Medicine EMR and Radiology PACS systems
- Handle Release of Information (ROI) Requests: Meticulously review, prioritize, and process daily medical records requests within Epic to ensure legally compliant disclosure of protected health information (PHI).
- Provide Operational Cross-Coverage: Deliver scheduled administrative backup for the Emergency Department Radiology reading room, including triaging clinician phone calls and handling incoming orders
- Other duties as requested
Requirements
- High school graduation or equivalent AND One year of healthcare, administrative, or customer service experience OR An equivalent combination of education/experience
About Harborview Medical Center
As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.
Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
Challenge. Collaboration. Compassion.
About UW Medicine Where Your Impact Goes Further
UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Compensation, Benefits and Position Details
Pay Range Minimum: $21.82 hourly
Pay Range Maximum: $29.41 hourly
Other Compensation: -
Benefits: For information about benefits for this position, visit
Shift: First Shift (United States of America)
Temporary or Regular? This is a regular position
FTE (Full-Time Equivalent): 100.00%
Union/Bargaining Unit: WFSE HMC
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