Senior Product Designer

Senior Product Designer

New York, NY, United States

(Hybrid)

Job Description

The Enterprise Design & Research team is a global team of highly talented multi-disciplinary designers and researchers. We are highly embedded within the digital product management organization and lead design efforts from concept through to production for the largest servicing channels for American Express, across web, mobile and push.

Role Description

This Senior Product Designer will define the visual quality and user experience of travel related journeys across native mobile and web platforms. This role is intended for a designer with exceptional visual craft—someone with a refined eye for typography, layout, motion, interaction, and detail who consistently delivers elegant, premium digital experiences. Beyond creating intuitive user journeys, this designer will establish a high bar for visual excellence, bringing a strong point of view that elevates both individual products and the broader design organization.

Working closely with Product, Engineering, Research, and Content Design, this role independently leads complex initiatives from discovery through delivery, translating customer needs and business objectives into polished, production-ready experiences. The ideal candidate has a proven track record of shipping successful digital products, thrives in cross-functional product teams, and confidently communicates design decisions to stakeholders at every level. As a senior individual contributor, this designer leads through craft, execution, and influence, mentoring peers while championing outstanding visual design across travel journeys.

Responsibilities

Key Responsibilities

• Identifies the right artifacts to create based on project needs and timeline and delivers high-quality wireframes, prototypes, and production-ready designs that result in exceptional digital experiences. Sets the vision for the user experience and independently drives complex initiatives from concept through launch.

• Develops a deep understanding of customers through user-centered methodologies, research, analytics, external analysis, and data to create intuitive, visually compelling experiences that balance customer needs, business goals, and technical constraints.

• Presents design decisions, design strategy, and product vision to peers, cross-functional partners, multidisciplinary stakeholders, and senior leadership, communicating with clarity and confidence to build alignment and drive decisions.

• Actively improves design processes and workflows for the broader design organization. Contributes to and evolves design systems, UX patterns, and visual standards while consistently raising the bar for design quality and craft.

• Collaborates closely with Product Managers, Engineers, Design Leads, Researchers, Content Designers, and other cross-functional partners to define product requirements, influence product strategy, and deliver high-quality customer experiences.

• Actively engages with other designers to exchange ideas, share skills, provide thoughtful critique, and mentor teammates, fostering a culture of collaboration and continuous improvement.

• Mentors associate designers and peers and may have a direct report, helping elevate the quality of design through coaching, feedback, and leadership by example.

• Efficiently leverages modern design tools to deliver high-quality artifacts, communicate ideas, facilitate collaboration with cross-functional partners, and build efficiencies into broader design team workflows.

Qualifications

Qualifications

• 5+ years of experience designing and shipping customer-facing digital products across both native mobile (iOS and Android) and responsive web platforms, with a portfolio demonstrating successfully launched experiences and a proven track record of delivering measurable customer and business impact.

• Demonstrated success independently leading complex product initiatives from discovery through launch.

• A portfolio that demonstrates exceptional visual design craft across customer-facing digital products, showcasing excellence in typography, hierarchy, layout, color, motion, interaction design, and meticulous attention to detail.

• Proven ability to create premium digital experiences that balance aesthetic excellence with usability, accessibility, customer needs, and business outcomes.

• Experience designing consumer-facing products, preferably within travel, lifestyle, hospitality, e-commerce, or other experience-driven digital products.

• Expert knowledge of Figma, including advanced prototyping, component libraries, design systems, and modern collaborative workflows.

• Demonstrates a deep understanding of user-centered design methodologies, research, accessibility, and iterative product development.

• Strong product thinking with the ability to translate customer insights, business goals, and technical constraints into thoughtful end-to-end experiences.

• Excellent communication, storytelling, and presentation skills with the ability to influence product teams, multidisciplinary stakeholders, and senior leadership.

• Demonstrated ability to independently own multiple complex initiatives while mentoring other designers and elevating the quality of design through feedback, critique, and collaboration.

Skills

• Accessibility Design

• Customer Journey Mapping

• Design Thinking

• Product Strategy

• Prototyping

• Requirements Gathering

• Wireframing

At American Express, our culture is built on a 175-year history of innovation, shared values (

and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site (

.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​

Job Info

• Job Identification26011611

• Job CategoryDesign

• Posting Date08/06/2026, 03:48 PM

• Apply Before08/13/2026, 05:00 AM

• Job ScheduleFull time

• LocationsAMEX World Financial Center, New York, NY, 10285, US(Hybrid)

• Salary Range$123000 - $215250 annually + bonus + benefits

• Career AreaProduct

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